The workflow involves another tool called SWIFT STM Broadridge, which acts as the SWIFT service bureau between the SWIFT network and the STM Broadridge tool. The payments flow via the ERP to STM to the bank portal via the SWIFT network, and the bank statements come from the bank to STM and then to Kyriba.
Kyriba is the balance builder. It does not directly copy the balances from the statements. Instead, it builds the final balances using the transactions that are in the statement. So even if the balance is sometimes wrong or something, there would be an issue. Kyriba acts as a balance builder, which is a great feature as far as the bank statements are concerned. Another great feature is the position across all accounts, which helps treasurers get an insight on the position across the operating companies and subsidiaries at a glance.
I would also highlight payments and the APIs. Apart from the SFTP and SWIFT service bureau, the API connectivity and the customizability and the ease of implementing Kyriba helps a lot in convincing clients about choosing the best TMS for their use case and also provides faster implementation timelines.
User experience is definitely a valuable feature. I have worked on SAP TRM, and the user experience is much simpler in terms of the end-user perspective in Kyriba, whether it is the payments module or the bank statement module. The daily tasks are straightforward and you have templates and easy insights into the daily tasks. If there is an error or if there are any rejected EBS, it is definitely easier to troubleshoot.
Treasury managers have better visibility to their idle cash. A glance overview of all accounts at one place is available without logging into each bank portal. This definitely provides better visibility and hence better use of the idle cash.
Reduced errors is another valuable feature. Going from Excel spreadsheets to Kyriba might be a bit of a hesitancy initially for the end-users, the people in the treasury front offices in the operating companies. However, once they get used to the tool, it has been very much handy and time-saving for the daily tasks.