National Association of Boards of Pharmacy Migrates to AWS with IBM's Support

NHS Midlands and Lancashire (NHS ML) supports nine Integrated Care Boards (ICBs) across England from its bases in the Midlands and North West, providing the high-quality transformational and back-office support they need. Using traditional methods for all patient contact was time consuming, ineffective, and expensive. The NHS ML Referral Management Centre chose AWS Partner Digital Space to migrate its patient contact center to Amazon Web Services (AWS) and deployed an automated multi-channel approach to patient communication and engagement. The innovative digital transformation of its patient waiting list management reduced waiting lists 9–14%, depending on specialty.

Paynela, a Puerto Rico-based healthcare financing innovator, revolutionized patient financial assistance through cutting-edge solutions powered by AWS Partner Mission. Dedicated to making healthcare more accessible, Paynela helps patients manage their out-of-pocket medical expenses with dignity and ease. By leveraging Amazon Web Services (AWS) and Mission's expertise, Paynela harnessed the power of generative AI to analyze complex healthcare data, resulting in deeper insights and expanded patient support capabilities.

Baptist Memorial Health Care (BMHC) needed a more resilient disaster recovery posture to ensure uninterrupted care to 3 million patients in three states across the mid-South. Facing challenges with its on-premises data center, including limited scalability, high maintenance costs, and the risk of outages, BMHC partnered with AWS Partner Optimum Healthcare IT to migrate the health system’s full electronic health records system to AWS. The move resulted in enhanced disaster recovery capabilities, a 20% improvement in system performance, and lower total cost of ownership—all of which enhance the organization’s ability to deliver high-quality healthcare services across 22 hospitals and more than 200 clinics.

Canadian healthcare organization CritiCall Ontario provides an around-the-clock, phone-based emergency consultation and referral service for hospital-based physicians in Ontario. Two of its main technical systems are the PHRS (Provincial Hospital Resource System), which allows hospitals to update and monitor resource availability in critical and non-critical care units, and the CCIS (Critical Care Information System), which provides near real-time data on every patient admitted to critical care units in Ontario’s acute care hospitals. A key component of these services is Health Level 7 version 2 (HL7 v2) messaging, which comprises a standardized set of workflow events for the transfer of clinical and administrative data between healthcare applications. This capability was originally running on Microsoft BizTalk middleware, which was coming to end of life in 2024. With the help of AWS Partner Datavail, CritiCall was able to migrate these services to Amazon Web Services (AWS).