amazon connect integration

ChoiceView from Radish Systems

Add a visual dimension to calls with live or virtual agents

This Quick Start configures a set of Amazon Web Services (AWS) resources to seamlessly integrate ChoiceView from Radish Systems with Amazon Connect.

With ChoiceView, the Amazon Connect service becomes a multimedia platform that allows callers with a smartphone—or virtually any phone and browser combination—to interact with visual live agents and visually enhanced virtual agents. Callers don’t have to install a mobile app, preregister, or set up a profile in advance.

ChoiceView can transform ordinary phone calls into “voice with visual” calls while maintaining compatibility with existing phones, dialing plans, business phone systems and contact centers. ChoiceView adds a visual dimension to calls with live agents and with virtual agents, such as bots and Interactive Voice Response (IVR) systems. Callers can see, hear, interact with, and save visuals (such as menus, graphics, interactive forms, documents, clipboard copies, screenshots and video snippets) while talking or chatting on their smartphone or other device.

ChoiceView benefits include:

  • Visual menus that enable callers to see and tap their choices
  • The ability to save visual information quickly and accurately instead of needing to write it down
  • Faster, more efficient call resolution, reducing the need for live agents

For more information about ChoiceView, see the Radish Systems video.
 

ChoiceView Connect integration

This Quick Start was developed by Radish Systems in collaboration with AWS.
Radish Systems is an APN Partner.

 See the source code for this Quick Start
  •  To add ChoiceView to Amazon Connect
  •  To add ChoiceView to Amazon Connect
  • Step 1 Sign up for an AWS account, if you don't already have one.

    Getting an account will automatically sign you up for Amazon Connect and all other AWS services.
    Step 2 Create a new Amazon Connect instance for the integration, or use an existing instance.
    Step 3 Create a ChoiceView account.
    Step 4 Configure and deploy the integration.

    Follow the steps in the deployment guide to complete configuration tasks.

    Amazon Connect integrations are currently supported in the US East (N. Virginia) Region only.

    You are responsible for the cost of the AWS services and partner solutions used while running this Amazon Connect integration.

    You must have an account established with Radish to use this integration. Contact Radish Systems at https://www.radishsystems.com/contact/ to set up a ChoiceView account.