The Quick Start deploys Amazon Web Services (AWS) services to collect all logs produced by an Amazon Connect instance and places them in an Amazon Simple Storage Service (Amazon S3) bucket. Based on parameters selected during deployment, the logs are then sent to either Amazon QuickSight or Amazon Elasticsearch Service (Amazon ES) for analysis. This solution retrieves Amazon Kinesis Agent logs and Contract Trace Record (CTR) logs by using data streams from Amazon Kinesis Data Streams and delivery streams from Amazon Kinesis Data Firehose, as well as contact flow logs from Amazon CloudWatch Logs.
During deployment, you can choose to have CTR logs, ingested either by a Kinesis data stream into a Firehose delivery stream if other infrastructure requires a data stream, or by a Firehose delivery stream on DirectPut.
You can also choose to include an AWS Lambda function that reads Amazon Connect contact flow files from an S3 bucket and outputs a cleaned version with the location metadata changed.
Steps to deploy:
|Step 1||If you don't already have an AWS account, sign up at https://aws.amazon.com, and sign in to your account.|
|Step 2||Create an Amazon Connect instance. For more information, see Get Started with Amazon Connect.|
|Step 3||Launch the Quick Start.|
Complete the deployment by performing a few manual steps. For more information, see the guide.
|Step 5||Test the deployment.|
Amazon may share user-deployment information with the AWS Partner that collaborated with AWS on this solution.
For more information about deploying this Quick Start, see the guide. You are responsible for the cost of the AWS services used while running this Quick Start reference deployment. There is no additional cost for using the Quick Start.