Analyst Report

FWD Insurance: Smart Insurance Framework – AI Everywhere

FWD Group Data team showcases winning strategy of business, data, and technology integration

FWD Group was awarded the Celent Model Insurer award in 2022 for the Data, Analytics, and AI category, for its ability to orchestrate an overarching data strategy with the FWD Smart Insurance Framework providing data-centric guidance for developing analytics and AI/ML initiatives. This framework places data management at the core of the insurer, which shows an understanding of using data as the foundation for insurance innovations, and complements the data-heavy nature of the insurance industry.

This report can be a good reference for insurers who are looking to modernize their current infrastructure with upcoming data-driven initiatives. The FWD Group Data team designed, described and executed a groupwide data strategy framework with a centralized platform and data lake on AWS, creating a Customer 360 Dashboard.

Read the report to:

  • Learn how to create a simpler, faster and smoother customer journey in insurance by developing a data strategy framework and placing data management at the core.
  • Get a good reference on modernizing the current data infrastructure.
  • Find out how FWD built the Smart Insurance Framework and implemented in Thailand and the Philippines.

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Celent, FWD Insurance: Smart Insurance Framework – AI Everywhere, Dr. Yao Yuhui, Sally Lee and, Stephanie Lim, March 16, 2022. Celent is a registered trademark of Oliver Wyman, Inc., which is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC] and is used herein with permission. All rights reserved.