Business Continuity Capabilities

Resilience is a critical part of your environment and affects the quality of service your users experience. Your disaster recovery plan should be a subset of your organization’s business continuity plan (BCP), it should not be a standalone document. The capabilities within this area help you implement a strategy to avoid downtime during outages or unprecedented situations and continue operations.

  • The Disaster Recovery (DR) capability enables you to plan for and respond to a disaster scenario to ensure continuity of systems and to minimize the impact to the business. This includes the backup or replication of data and systems, failing over, testing, and executing against a DR plan.


    • CF19 - S1: Disaster Recovery strategy
    • CF19 - S2: Disaster Recovery testing
    • CF19 - S3: Disaster Recovery response
  • The Backup and Recovery capability enables you to back up your data and resources in a reliable way and perform recovery operations within your cloud environment to meet your business goals, Recovery Point Objectives (RPOs), and Recovery Time Objectives (RTOs).


    • CF18 - S1: Backup requirements and strategy
    • CF18 - S2: Backup tooling and automation
    • CF18 - S3: Backup storage and controls 
    • CF18 - S4: Backup auditing and monitoring
    • CF18 - S5: Backup validation and testing
  • The Support capability enables you to troubleshoot your cloud environment, submit tickets, integrate into existing ticketing systems, and escalate issues to an appropriate entity for a timely response depending on criticality and support level.


    • CF12 - S1: Support requirements and strategy
    • CF12 - S2: Ticketing system(s) and integration
    • CF12 - S3: Support and operational readiness
    • CF12 - S4: Health monitoring
    • CF12 - S5: Operational event management
    • CF12 - S6: Environment access for support

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