General Questions

   1. What’s happening?

   2. Will there be any changes to my AWS services, pricing, or payment method?

   3. Which of my AWS accounts will be affected?

   4. Is any action required by me?

   5. Will the AWS Customer Agreement change?

VAT Questions

   6. Will I start paying VAT with the launch of AWS Europe?

   7. In the past, AWS stopped charging me VAT when I added my Tax Registration Number or I was already self-assessing VAT. Will that          change?

   8. I have a Tax Registration Number (TRN), why will AWS Europe charge me VAT?

   9. AWS was already charging me VAT. Will that change?

   10. If I update my Tax, Account, or Billing Address mid-month, how is VAT calculated?

   11. I receive special status/relief from paying VAT. How do I check that I will not be charged VAT?

   12. I’m an Italian customer and need to make a VAT split payment (“scissione dei pagamenti”). How will my billing experience change            and comply with Italian VAT requirements?

Billing, Payment, and Remittance Questions

   13. When will my invoices change?

   14. What payment currencies and payment methods will be supported by AWS Europe?

   15. I pay for my AWS services on invoicing terms. Is there anything else I need to do?

   16. What is a Request for Payment, a VAT Invoice, a Receipt, and an Account Summary Overview?

   17. Will this affect my usage of AWS Cost Explorer, Detailed Billing Report (DBR), Cost and Usage Report (CUR), or the way                               information is displayed?

   18. Will I still be able to see my previous AWS billing records?

   19. Will I still be able to redeem any unused promotional credits?

AWS Services Questions

   20. Will I still be able to use the same AWS regions that I use today?

   21. What will happen to my Reserved Instances (RIs)?

   22. What will happen to my domain names registered with AWS, Inc.?

   23. What will happen to my AWS Marketplace services?

   24. Will my accounts in China and India be affected?

Additional Questions

   25. Will I still have the same AWS account number?

   26. What Tax Registration Numbers (TRNs) and formats does AWS accept?

   27. I still have a question or wish to not participate in this change. Who do I contact?

Consolidated Billing Customers and Reseller Questions

   28. My account is the payer account for a consolidated billing family of linked accounts. What actions do I need to take to prepare for           this change?

   29. My account is the payer account for a consolidated billing family that will have accounts served by both AWS, Inc. and AWS                       Europe. Do I need to change my account structures and how will this impact my billing documents?

   30. I am an AWS reseller partner. Will this change impact me?

1. What’s happening?
Beginning 1 July 2018, AWS will begin selling our services from our Luxembourg-based AWS entity ("AWS Europe"). AWS Europe will provide all invoicing and payment services for your accounts based in these countries and territories in Europe, the Middle East, and Africa. Please read below for details.

2. Will there be any changes to my AWS services, pricing, or payment method?
No. Your content, configurations, access rights, security settings, pricing, and payment methods will remain the same.

3. Which of my AWS accounts will be affected?

Beginning 1 July 2018, AWS accounts located in these countries and territories will receive their AWS bills, including VAT invoices, from AWS Europe. At the moment of invoicing, AWS will determine each account’s country, and thus the account’s AWS seller and applicable taxes. If you have provided a valid Tax Registration Number (also known as a TRN, VAT Number, VAT ID, or VAT Registration Number) for your account on the Tax Settings page, then the account’s country is the country associated with your TRN. If you have not provided a valid TRN, AWS will use the following logic until we find a match to determine your account’s country: 1) The billing address if it matches the country of a credit card on file; 2) the contact address if it matches the country of a credit card on file; 3) the billing address; or 4) the contact address. If you pay by invoice, we do not take into account your credit card information, even if it is on file. Here are three examples of how this logic might apply:

  1. Your account’s country would be Belgium if it had the following attributes: no TRN, billing address in Belgium, credit card from France, and contact address in Germany.
  2. Your account’s country would be Israel if it had the following attributes: no TRN, billing address in Israel, no credit card (pays via invoice), and contact address in US.
  3. Your account’s country would be Germany if it had the following attributes: TRN in Germany, billing address in the UK, credit card in the US, and contact address in France.

For easy-to-follow guidance on how to update your account's addresses, please see here.

4. Is any action required by me?
Yes. We strongly encourage customers to take the following steps to make sure your account information is up-to-date and accurate. This will ensure that AWS calculates tax correctly and issues you valid VAT invoices, where required.

  1. If you have a Tax Registration Number (also known as a TRN, VAT Number, VAT ID, or VAT Registration Number), visit the Tax Settings page of the AWS Billing Console and confirm/update the TRN and Business Legal Address for your account(s). The list of countries where AWS Europe collects TRNs, as well as the format of such TRNs, can be found here. For guidance on how to update your account's addresses, see here (please check Question 26 for additional information on TRNs). If you have a message in your Personal Health Dashboard from 15 May 2018 asking you to update your account’s TRN(s) and/or Business Legal Address(es) and you have not done so, please do so  as soon as possible as those TRN(s) were withdrawn, which may result in VAT being charged on your June bills.
  2. If you do not have a TRN or we do not display your country on the dropdown menu in the Manage Tax Registration screen, visit the My Account page of the AWS Console to confirm/update the account’s contact address. Additionally, please visit the Payment Methods page of the AWS Console to confirm/update the account’s billing address. For guidance on how to update your account's addresses, see here.
  3. If you have accounts in the countries listed in Question 8, plan to move from self-assessing VAT to remitting VAT to AWS at the time you pay your bill.
  4. If you pay by electronic funds transfer, update your internal systems to ensure payments are directed to the new bank account. This might include updating records in billing systems or open purchase orders. The new remittance information, including AWS Europe’s address and TRN, is available here when logged into the AWS Console. Note that your June invoice (issued in July) will still be issued by Amazon Web Services, Inc.

5. Will the AWS Customer Agreement change?
Yes. The AWS Customer Agreement has been updated with AWS Europe (Amazon Web Services EMEA SARL) replacing Amazon Web Services, Inc. as the contracting party for accounts in Europe, the Middle East, and Africa. By continuing to use AWS services after 1 July, 2018, you agree to this updated AWS Customer Agreement, which you can review here.

6. Will I start paying VAT with the launch of AWS Europe?
It depends on your account’s country and/or whether you’ve provided a Tax Registration Number (both viewable from your account’s Tax Settings page).

Below is a summary of countries and account types that will begin to pay VAT to AWS Europe:

Accounts WITH Tax Registration Numbers (TRN) in the countries (and associated territories) listed below will be assessed and invoiced VAT by AWS on charges incurred on/after July 1 and Serbia on/after August 1.
Belgium (BE) Denmark (DK) Finland (FI) France (FR) Germany (DE) Ireland (IE)
Israel (IL) Italy (IT) Luxembourg (LU) Netherlands (NL) Poland (PL) Portugal (PT)
Spain (ES) Sweden (SE) United Kingdom (UK)     Serbia (RS)
Accounts WITHOUT TRNs in the countries listed below will be assessed and invoiced VAT by AWS on charges incurred on/after July 1, Turkey on June 1, and Serbia and Iceland on/after August 1.
Albania (AL) Belarus (BY) Israel (IL) Turkey (TR)
Serbia (RS) Iceland (IS)
Accounts in countries (and associated territories) that are not listed above will not experience any change to their tax charge/collection.

7. In the past, AWS stopped charging me VAT when I added my Tax Registration Number or I was already self-assessing VAT. Will that change?
Yes, if your accounts are located in Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, or the UK, we will charge applicable VAT. Customers with TRNs in these countries should plan to stop self-assessing VAT, because starting 1 July 2018, AWS will invoice local VAT for all accounts determined to be in those countries. There should be no change in the amount of VAT, but AWS will begin charging applicable VAT and providing you with VAT invoices. The VAT invoices will enable you to claim a credit for VAT in accordance with your circumstances and local laws and regulations.

8. I have a Tax Registration Number (TRN), why will AWS Europe charge me VAT?
In addition to its headquarters in Luxembourg, AWS Europe will have branches in 15 countries: Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, and the UK. In these countries, the branches will be treated as a local vendor for VAT purposes.

AWS Europe (headquarters and/or branches) will begin charging applicable VAT and providing VAT Invoices complying with local VAT invoicing regulations. Customers with TRNs in these countries will need to plan to move from self-assessing VAT to AWS invoicing for VAT. Accounts with TRNs should be able to claim a credit for such VAT in accordance with their circumstances and local laws and regulations. To review examples of the new formatting for VAT Invoices, please click here.

In Serbia, although AWS Europe will not have a branch, it will be required to charge VAT to all customers.

9. AWS was already charging me VAT. Will that change?
No. If your account was already being charged VAT, that will not change. To review examples of the new formatting for VAT Invoices, please click here.

10. If I update my Tax, Account, or Billing Address mid-month, how is VAT calculated?
Changes to this information have no impact on VAT calculations until the moment of invoicing, which happens immediately for subscription services (e.g., Reserved Instances, Domain Names) and usually around the first of the month for services billed on a monthly basis. At the time of invoicing, AWS calculates and applies applicable VAT based on the information you’ve provided in your AWS account (as described in Question 3).

11. I receive special status/relief from paying VAT. How do I check that I will not be charged VAT?
Please create a case through the AWS Console’s Support Center. We will confirm if you’ve previously submitted the legally required documentation. If you need to submit documentation, please create a case through the Support Center on your AWS Console and attach the applicable certificate(s) issued by the tax authorities in your country. If you do not have such a certificate, please provide information about your special status/relief and include specific sections of tax legislation that are applicable to your organization. We will review submitted materials and email you with our findings.

12. I'm an Italian customer and need to make a VAT split payment ("scissione dei pagamenti"). How will my billing experience change and comply with Italian VAT requirements?
This question applies to you if you are an Italian customer who needs to make split payments to Italian vendors pursuant to art. 17-ter of Presidential Decree 633/1972 – Scissione dei pagamenti ai sensi dell’art. 17-ter del DPR 633/1972. If you are such a customer, you will receive all of the billing documents listed in Question 13. The VAT invoice will also include a statement referring to art. 17-ter of Presidential Decree 633/1972, in compliance with Italian VAT legislation. As you will not be able to pay the Italian VAT amount to AWS, your request for payment will not include the Italian VAT. For example, if your usage charges are $100, your VAT invoice will show: $100 + $22 (VAT) = $122 (the VAT amount will also be shown in €) and your Request for Payment will show: $100. These adjustments are made so that your accounts in Italy will remain in compliance with Article 17 for charges incurred starting on 1 July.

To review the example billing documents of a VAT split payment customer, please click here.

13. When will my invoices change?
Invoices for accounts served by AWS Europe will change for purchases made on or after 1 July 2018. Another change will be that invoices issued by AWS Europe will be titled a “Request for Payment.” Please note that, where applicable, VAT invoices and receipts will be also issued.

14. What payment currencies and payment methods will be supported by AWS Europe?
AWS Europe supports the following currencies: euro, British pound, US dollar, Swiss franc, Danish krone, Norwegian krone, Swedish krona, and South African rand. If you currently pay in an unsupported currency, your future invoices will be reflected in US dollars. You can change your currency preference to a supported currency at any time via the Currency Preference section on the My Account page.

AWS Europe accepts payments made using Electronic Funds Transfer or by MasterCard, VISA, and American Express credit cards only. If you use Diner’s Club or Discover credit cards to pay your invoices, please update your account to use a supported payment method on the Payment Methods page before 1 July 2018 to ensure no gaps in service. Customers on invoicing will continue to have the same payment terms as they do today, but must update the payment remittance information as outlined in Question 15.

15. I pay for my AWS services on invoicing terms. Is there anything else I need to do?
Yes. Please make any internal changes needed to remit payments to AWS Europe for your accounts based in Europe, the Middle East, and Africa. This might include updating records in billing systems or open purchase orders. The new remittance information is available here when logged into the AWS Console. Note that your June invoice (issued in July) will still be issued by Amazon Web Services, Inc.

16. What is a Request for Payment, a VAT Invoice, a Receipt, and the Transactions page?
Request for Payment: The Request for Payment is an invoice and includes a summary of charges, credits, and taxes for AWS services. It is called a “Request for Payment” or an “Amazon Web Services, Inc. Invoice,” depending on which entity your account purchases from. If you have accounts with both AWS Europe and AWS, Inc., then you will receive one invoice from each seller. Note, however, AWS Marketplace invoices will continue to be from AWS, Inc. You can pay using the remittance information found in these documents. Remittance information can be found on these documents or here when logged into the AWS console. Requests for Payment will be available from the Bills page, and you will be notified they are ready via email. To review examples, please click here. (Note: If you are a payer account for a consolidated billing family, this document will also include details for all of your linked accounts).

VAT Invoice: A VAT Invoice is an official tax record for you to meet your local compliance obligations, where applicable. In most countries, if AWS charges you VAT, a VAT Invoice will be issued, in addition to a Request for Payment. A VAT Invoice will be issued for each TRN or each account without a TRN. In countries where AWS does not collect VAT, a VAT Invoice may still be issued to enable you to self-assess, if required by local regulations. VAT invoices will be issued by AWS Europe or our local branches in the following countries: Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, or the UK. VAT invoices will be available from the Bills page (please see Question 29 if you are member of a consolidated billing family). To review examples, please click here.

Receipt: A Receipt is issued for your individual accounts’ records in cases where AWS does not charge VAT and/or there is no requirement to issue a VAT Invoice. It is a summary of your usage and charges. To review examples, please click here.

Transactions page: A Transactions page will be available on your AWS Billing Console and will summarize charges for AWS services across multiple AWS sellers in a billing period to give customers one consolidated view of your accounts. For example, if you buy AWS services from both AWS Europe and AWS, Inc., this page will display a consolidated view of charges, the total account balance, the amount past due, any available credit memos, any unapplied cash, your invoice balances, and your payment history. You will also be able to filter, view, and download your transaction history and documents on the same page for easy reconciliation.

17. Will this affect my usage of AWS Cost Explorer, Detailed Billing Report (DBR), Cost and Usage Report (CUR), or the way information is displayed?
No. You will be able to use these tools in exactly the same way you do today. The CUR will display a new column to distinguish the AWS seller, but it has been designed to be backwards compatible and should not impact reports.

18. Will I still be able to see my previous AWS billing records?
Yes. You will be able to see all previous records and billing history for your account.

19. Will I still be able to redeem any unused promotional credits?
Yes. You can redeem unused promotional credits after the change. Your balance will be unaffected.

20. Will I still be able to use the same AWS regions that I use today?
Yes. You will be able to use the same AWS regions that you use today without any change in experience.

21. What will happen to my Reserved Instances (RIs)?
Your RIs will continue to operate as normal following this change, and the discounted usage and reserved capacity will remain unchanged. For those RIs for which you receive an invoice each month (i.e., where there was a partial or no upfront payment for the RI), you will begin receiving invoices from AWS Europe and not AWS, Inc.

22. What will happen to my domain names registered with AWS, Inc.?
There will be no change in your experience, and your subscriptions will continue to be available for use following the change.

23. What will happen to my AWS Marketplace services?
There will be no changes to the services you purchased from the AWS Marketplace. However, these services will continue to be invoiced by AWS, Inc. You will need to maintain your systems and processes to pay invoices from AWS, Inc. for all AWS Marketplace purchases. If you also receive an invoice from AWS Europe for the same billing period, you will need to make two payments: one to AWS, Inc. for your Marketplace purchases and one to AWS Europe for your AWS services.  

24. Will my accounts in China and India be affected?
No. Accounts being served by AWS partners in China (NWCD and Sinnet) and by the AWS affiliate in India (AISPL) are unaffected by this change.

25. Will I still have the same AWS account number?
Yes. Your account number will remain the same.

26. What Tax Registration Numbers (TRNs) and formats does AWS accept?
AWS Europe accepts Tax Registration Numbers (TRNs) associated with local Value Added Tax for countries provided on this list. If a TRN is accepted by AWS Europe, you will find the country listed on the dropdown list of the Manage Tax Registration button on the Tax Settings page. Once you select your country, the acceptable TRN formats for that country will auto-populate. If you have a TRN associated with local VAT that is in a different format, please contact your regular AWS account representative or Customer Support via the AWS Support Center.  

27. I still have a question or wish to not participate in this change. Who do I contact?
Please contact your regular AWS account representative or Customer Support via the AWS Support Center.

28. My account is the payer account for a consolidated billing family of linked accounts. What actions do I need to take to prepare for this change?
You will need to take the same actions mentioned in Question 4 for your payer account and each linked account. Your payer account(s) will continue to be the designated recipient of invoicing and the central administrative account for all related linked accounts in the same family. For charges incurred on or after 1 July 2018, VAT Invoices will be available at the payer account level.

29. My account is the payer account for a consolidated billing family that will have accounts served by both AWS, Inc. and AWS Europe. Do I need to change my account structures and how will this impact my billing documents?
No, you do not need to adjust your account groupings, but you may want to consider the following changes and their impact. Upon launch, payer accounts will be able to see VAT invoices, if applicable, for all of their linked accounts from the Bills page. Linked accounts will see the VAT invoice on their Bills page if they do not have a TRN or are the only linked account with that TRN. If more than one linked account has the same TRN, only the payer account will be able to access the VAT Invoice from their Bills page. If your consolidated billing family has accounts in both AWS Europe and AWS, Inc., you will receive one AWS Europe Request for Payment and one AWS, Inc. invoice. Note, however, AWS Marketplace invoices will continue to be from AWS, Inc. To facilitate reporting and reconciliation, you will also be able to review all AWS charges using the Transactions page and view all of your consolidated billing family’s VAT Invoices and Receipts from the Bills page. Please refer to Question 16 and Question 17 for more details.

To review the example billing documents of a consolidated billing family that has accounts served only by AWS Europe, please click here. To review the example billing documents of a consolidated billing family that has accounts served by both AWS Europe and AWS, Inc., please click here.

30. I am an AWS reseller partner. Will this change impact me?
Yes. As a reseller, we expect you to follow the longstanding operational guidance that your own Tax Settings are applied to all of your linked accounts. You should follow the guidance in Question 4 to apply your own information to the necessary settings in each of your linked accounts. By ensuring your own information is on all linked accounts, AWS will be able to calculate VAT correctly if applicable. As an AWS reseller, you are responsible for managing and charging your end customers’ VAT where necessary. Additionally, we will not notify your linked accounts of these changes. As our end customer, we are only notifying you.