Country Specific Communications Service Terms

Last Updated: October 28, 2021

The following terms are applicable to customers using the Chime PSTN Service and Connect PSTN Service in, or that have accounts located in, the countries listed below.  These additional terms supplement the terms and conditions contained in the AWS Customer Agreement or other agreement with us governing your use of the Services (the “Agreement”), and the AWS Service Terms.

South Korea

1. The Chime PSTN Service and Connect PSTN Service in South Korea are sold by AWSK, but is otherwise subject to the terms of the Agreement.

2. In case AWSK becomes aware of any interruption or impairment in service that is subject to the notice requirement pursuant to the Telecommunications Business Act, AWSK and its affiliates will notify you accordingly. In case you experience any service-related interruption or impairment, you may contact AWS Support to receive technical assistance and support.

3. As required by applicable law, AWSK will maintain and operate a user protection (customer support) organization consisting of at least one (1) full time employee for stable provision of the service and handling of customer complaints.

4. You may submit any service-related complaint through the AWS Management Console. AWSK is required by law to provide you with information regarding its complaint handling process and procedures, which are described below:

Type of Complaint

Customer Handling Process & Procedures

Processing Period

Service Quality

(e.g., call quality, service disruption)

Agent will investigate the issue and help the user fix the issue. If the user cannot fix the issue, the agent will escalate the issue to the relevant product team for further investigation and resolution.

Immediately

Service Operation

(e.g., adding or transferring phone numbers)

Agent will escalate the request to the relevant product team.

Usually within 5 days, but faster for urgently escalated requests

Invoicing Matters

(e.g., invoice not received, unexpected charges, adding or transferring phone numbers)

Agent will investigate the issue and explain any details to the customer. In the event of an error by AWSK, the agent will correct the invoice and process any refund owed.

Within 5 days for correcting invoices and refund processing; otherwise immediately

Termination

Agent will assist the customer in terminating their service.

Immediately

5. In case the service will be discontinued indefinitely, or the availability of the service will be limited temporarily, for operational or business reasons within the meaning of Article 19 of the Telecommunications Business Act, AWSK and its affiliates will notify you and submit a report to, or obtain an approval from, the Ministry of Science & ICT of South Korea as required by applicable law within the prescribed timeframe thereunder.