2024
Ally Financial Expedites Issue Detection and Resolution Using AWS Incident Detection and Response
Overview
Spencer Cremers, chief information office (CIO) of Enterprise Technology Operations at Ally Financial, shares how the company builds on Amazon Web Services (AWS) and uses AWS Incident Detection and Response to improve its incident management. Within just 4 months of implementing AWS Incident Detection and Response, Ally Financial reduced its mean time to detection from several hours to less than a minute and decreased mean time to resolution by 50 percent. Through AWS Trusted Advisor and technical account manager (TAM) Workshops, the company also achieved a 33 percent reduction in cost per workload.
As an online only business, ensuring the availability of our products and services is paramount. Within just four months of adopting AWS Incident Detection and Response, we reduced our meantime to detection from several hours down to less than a minute. We also reduced our meantime to resolution by 50%. With AWS Incident Detection and Response, we were able to quickly identify the root cause of our incidents and get to a much faster understanding of what needed to be solved.
Spencer Cremers
CIO, Enterprise Technology Operations, Ally FinancialAWS Services Used
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