We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.
If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”
Customize cookie preferences
We use cookies and similar tools (collectively, "cookies") for the following purposes.
Essential
Essential cookies are necessary to provide our site and services and cannot be deactivated. They are usually set in response to your actions on the site, such as setting your privacy preferences, signing in, or filling in forms.
Performance
Performance cookies provide anonymous statistics about how customers navigate our site so we can improve site experience and performance. Approved third parties may perform analytics on our behalf, but they cannot use the data for their own purposes.
Allowed
Functional
Functional cookies help us provide useful site features, remember your preferences, and display relevant content. Approved third parties may set these cookies to provide certain site features. If you do not allow these cookies, then some or all of these services may not function properly.
Allowed
Advertising
Advertising cookies may be set through our site by us or our advertising partners and help us deliver relevant marketing content. If you do not allow these cookies, you will experience less relevant advertising.
Allowed
Blocking some types of cookies may impact your experience of our sites. You may review and change your choices at any time by selecting Cookie preferences in the footer of this site. We and selected third-parties use cookies or similar technologies as specified in the AWS Cookie Notice.
Your privacy choices
We display ads relevant to your interests on AWS sites and on other properties, including cross-context behavioral advertising. Cross-context behavioral advertising uses data from one site or app to advertise to you on a different company’s site or app.
To not allow AWS cross-context behavioral advertising based on cookies or similar technologies, select “Don't allow” and “Save privacy choices” below, or visit an AWS site with a legally-recognized decline signal enabled, such as the Global Privacy Control. If you delete your cookies or visit this site from a different browser or device, you will need to make your selection again. For more information about cookies and how we use them, please read our AWS Cookie Notice.
AWS Travel and Hospitality Competency Partners provide technology products and services to accelerate the industry’s modernization and innovation journey from behind-the-scenes operational efficiencies to guest-facing customer experiences. These include a 360-degree view of customer and operational data, digital engagement with customers, connected experiences with smart assets, and modernized core travel and hospitality applications.
Search for AWS Travel and Hospitality Competency Partners by Category
AWS Travel and Hospitality Partners enable customers to accelerate their digital transformation across the entire enterprise, including marketing and sales, customer experience, core operations, finance, human resources, and IT. These AWS Partners are validated for technical proficiency and customers success in one or more of the specialized areas below to help travel and hospitality organizations build a resilient business and accelerate innovation.
Offer and build cloud solutions for Travel and Hospitality Applications such as Revenue Management, Point of Sale Systems, Predictive Maintenance, Reservations, or Property Management.
Personalized recommendations, marketing and marketing resource management, call center automation, messaging, and automated service channels to attract and retain customers.
Center Parcs, a leading holiday operator in the UK and Ireland, sought to enhance its data management and analytics capabilities to better serve more than two million annual guests. Struggling with fragmented data and delayed processing, the company engaged with AWS Partner Firemind. Firemind implemented a robust data lake architecture on Amazon Web Services (AWS) that enabled real-time data integration and advanced analytics. This enhanced Center Parcs’ operational efficiency and laid the foundation for future innovations, including personalized guest experiences driven by machine learning.
TUI Group is a German global tourism platform company that covers the entire tourism value chain. It wanted to offer personalized experiences to travelers based on their previous choices or even when visiting the company website for the first time. It used machine learning (ML) models to help create individualized experiences but found that it took too much time to develop those models. By working with AWS Partner Data Reply, it was able to accelerate the speed of creating and deploying ML models and provide greater personalization. This delivered benefits of €7 million in the first year.
Choice Hotels regained visibility and control in their shared cloud infrastructure with AWS Partner Aviatrix and Amazon Web Services (AWS). This transformation enhanced efficiency, security, and customer experience, supporting streamlined network operations and expansion across their global brands.
TUI Group is one of the world’s leading global tourism services, providing 21 million customers with an unmatched holiday experience in 180 regions. The TUI content teams are tasked with producing high-quality content for its websites, including product details, hotel information, and travel guides, often using descriptions written by hotel and third-party partners. In this post, we discuss how we used Amazon SageMaker and Amazon Bedrock to build a content generator that rewrites marketing content following specific brand and style guidelines.
We will introduce how generative AI contributes to VoC (Voice of Customer) analysis in contact centers, particularly focusing on the advantages of methods using the latest LLM (Large Language Model) technology and their superiority when compared to conventional approaches.
ANA X leveraged its expertise and options to successfully migrate from an on-premises PBX-centric call center system to the cloud-based Amazon Connect. This article shares the background and successful experience, touching on the possibility for readers to realize system migration and operation on their own.
Efficient baggage tracking systems are indispensable in the aviation industry and help to provide timely and intact delivery of passengers’ belongings. Baggage handling and tracking errors can trigger a chain of complications, from flight delays and missed connections to lost luggage and dissatisfied customers. Such disruptions tarnish the airline’s reputation and can result in significant [...]
Jun Zhang, John Windsor, Javier Griñón,
09/17/2024
In this blog post, we will explore Swissport’s cloud journey as they migrate their core business applications to AWS. We will dive into how they implemented a robust incident management solution to support their migration efforts, resulting in a 65% improvement in incident response times and an 80% increase in SLA compliance, setting a solid foundation [...]