Amazon Bedrock Testimonials
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See how customers unlock sustained growth with Amazon Bedrock
Innovate faster with broad model choice, model customization, and generative AI tools
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Showpad
Showpad is a global leader in sales enablement technology. Showpad has integrated AWS’s cutting-edge machine learning and AI services to expand its generative AI functionalities, offering users powerful tools to create personalized content, automate repetitive tasks, and gain deeper insights from data. These advancements enable sellers to engage more effectively with customers, improve productivity, and accelerate sales cycles.
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United Airlines
United Airlines is modernizing Shares, its 50-year-old mainframe Passenger Service System, to build a better customer experience. Using Amazon Bedrock, United was able to translate Passenger Name Records (PNR), the digital record that contain travelers’ reservation data, from cryptic two-digit codes to English. Instead of spending months learning how to decipher PNRs, agents can now quickly and easily support customers.
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Infor
Massimo Capoccia, Chief Innovation Officer at Infor, shares how Infor is working with AWS on their generative AI journey. Learn how Infor uses Amazon SageMaker as their core AI platform and Amazon Bedrock as their generative AI framework. With AWS, Infor is able to achieve next level optimizations and focus on the value they deliver to their industry customers.
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DoorDash
DoorDash is a technology company that connects consumers with their favorite local businesses in more than 30 countries across the globe. DoorDash receives hundreds of thousands of requests for assistance through its contact center from consumers, merchants, and Dashers—independent contractors who deliver through the platform—each day. To streamline support, DoorDash harnessed the power of generative AI to enhance its self-service offerings. By using Anthropic's Claude models in Amazon Bedrock and Amazon Connect, DoorDash built a generative AI contact center solution to elevate user experience for millions of Dashers globally.
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PGA Tour
The AWS Generative AI Innovation Center collaborated with AWS Professional Services and PGA Tour to develop a prototype virtual assistant using Amazon Bedrock. The virtual assistant allows fans to easily access information about PGA TOUR events, players, statistics, and more through a conversational interface that ultimately improves fan engagement and empowerment. This solution uses a combination of text-to-SQL and Retrieval-Augmented-Generation (RAG) approaches to extract relevant data from structure and unstructured sources. The team carefully evaluated different large language models (LLMs) available in Amazon Bedrock, ultimately selecting Anthropic’s Claude models. This immersive, interactive experiences demonstrates how generative AI benefits organizations across industries by fusing structured and unstructured data sources.
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Kone
KONE is harnessing generative artificial intelligence (AI) to increase the power and performance of its connected services on a global scale. A leader in the elevator and escalator industry, it relies on world-class cloud solutions. This is why—says senior vice president and chief innovation officer Amy Chen—KONE uses Amazon Web Services (AWS) Internet of Things (IoT) and generative AI technology. From making data secure and easily accessible, to being able to apply a range of foundation models in Amazon Bedrock, and rapidly testing ideas in the AWS Generative AI Innovation Center. The solutions KONE discovers in the AWS Cloud are helping to make buildings smarter and more connected.
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iFood
iFood, an online ordering and delivery platform in Latin America, has a dedicated team whose goal is to drive innovation. They used Anthropic's Claude, Amazon Titan, and retrieval-augmented generation on Amazon Bedorck to build a proof of concept called "Garçon." Garcon is a virtual waiter that takes voice/text orders tailored to users' preferences. By using generative AI instead of traditional machine learning, they were able to move faster, lower costs, and improve the chat experience.
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Chunghwa Telecom
Chunghwa Telecom Co., Ltd., the biggest telecommunication company in Taiwan, chooses Amazon Bedrock to build a variety of generative-AI applications including an Software Development Life Cycle (SDLC) tool, an AI-powered virtual English teacher, and a personalized marketing app. The company has since benefited from it.
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The Very Group
Learn how The Very Group, the UK’s largest pure play digital retailer, uses AWS to build their foundation of customer understanding and innovation. Steve Pimblett, Chief Data Officer at The Very Group, explains how they use Amazon SageMaker, Amazon Bedrock and generative AI to offer customers relevant, timely and personalized online experiences.
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Broadridge
Broadridge is a global fintech leader providing critical infrastructure that powers investing, corporate governance, and communications to enable better financial lives.
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Contentstack
Contentstack offers a Composable Digital Experience Platform (DXP) on AWS that empowers marketers and developers to deliver composable digital experiences at speed and scale. Contentstack helps retail and consumer brands transform content creation with generative AI across content management workflows to analyze, categorize, tag images, personalize, and create content.
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Genesys
Genesys is a leader in AI-powered experience orchestration that helps organizations engage with customers across any channel and empower employees in the contact center and beyond.
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Nasdaq
Nasdaq is a multinational financial services and technology corporation that owns and operates the Nasdaq Stock Exchange.
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Nexxiot
Nexxiot is an innovator in transportation and supply chain solutions.
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Ricoh
Ricoh USA offers workplace solutions and digital transformation services designed to manage and optimize the flow of information across businesses.
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Salesforce
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers.
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Verint
As the global provider of customer engagement and automation software, Verint is innovating with generative AI in a wide variety of use cases that require customer adaptation, scaling to millions of daily interactions with unpredictable demand across nearly 100 different languages and multiple global regions.
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Perplexity AI
Perplexity wanted to offer a powerful alternative to the traditional online search engine, so it created an interactive search companion that provides personalized and conversational answers that are backed by a curated list of sources. Users can choose among multiple high-performing large language models for relevant, accurate, and understandable information. Through Amazon Bedrock, Perplexity AI users can select a model from the Claude 3 family of models from Anthropic. Claude 3 models feature expert knowledge, accuracy, and contextual understanding in addition to state-of-the-art performance.
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Bridgewater
Bridgewater, after nearly 50 years of using a rules-based expert system for investment decision making, is now incorporating generative AI and large language models (LLMs) as key components of its “Artificial Investment Associate.” Enabled by Amazon Bedrock, they can leverage the best available foundation models, such as Claude, for different tasks – combining fundamental market understanding with the flexible reasoning capabilities of AI. Bedrock allows seamless model experimentation, enabling Bridgewater to build a powerful, self-improving investment system that marries the systematic with the cutting-edge – creating an evolving, AI-first process.
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Thomson Reuters
Thomson Reuters is a global provider of trusted content and technology to professionals across the legal, tax, and media industries.
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Sia Partners
Sia Partners is a management consulting firm with a global presence and focus on artificial intelligence (AI). Sia Partners helps organizations across industries digitally transform their operations.
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NYSE
As the world's largest capital market, processing billions of transactions daily, the New York Stock Exchange (NYSE) represents the beating heart of global finance. The NYSE placed its trust in Amazon Bedrock to pioneer innovative new technologies. By leveraging Amazon Bedrock's choice of foundation models and cutting-edge generative AI capabilities across many aspects of its operations, the NYSE enhances organizational efficiency and productivity, streamlines processes, gains predictive insights into market sentiment and stock price fluctuations, and much more. The collaboration between NYSE and AWS will continue to propel the NYSE into a new era of technological innovation.
Gain competitive advantage with powerful generative AI applications
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LexisNexis
LexisNexis Legal & Professional is a top-tier global provider of information and analytics serving customers in more than 150 countries.
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Ryanair
As Europe's largest airline, with an astonishing 3,300 daily flights, Ryanair has cemented itself as a force in affordable air travel. However, massive scale brings challenges in delivering exceptional employee and customer experiences. To transform these experiences and propel future growth, Ryanair turned to the innovative AI solutions from AWS. By building a revolutionary new employee application on Amazon Bedrock, productivity and satisfaction soared to new heights across the organization. Additionally, Amazon Connect streamlined their customer service center, providing seamless support through enhanced automation.
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OfferUp
OfferUp is one of the largest mobile marketplaces for local buyers and sellers in the U.S. and is changing the way people transact in their communities by providing a uniquely simple and trusted experience.
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Intuit
Intuit Inc. is the global financial technology platform for 100 million consumer and small business customers who use Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp to make smart financial decisions with less work and full confidence.
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Lonely Planet
Lonely Planet is a premier travel media company celebrated for its more than 800 travel books offering expert travel advice and guidance.
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Pfizer
Lidia Fonseca, chief digital and technology officer at Pfizer, discusses how the company uses artificial intelligence (AI) and Amazon Web Services (AWS) to achieve the scale to treat more than 1.3 billion people with medicines and vaccines in 2022. Fonseca shows how Pfizer centralized its data, cultivated strong AI talent, and built a secure global foundation in the cloud while saving tens of millions of dollars annually. Pfizer and AWS created the Scientific Data Cloud, which aggregates data from hundreds of laboratory instruments to make it simpler and faster for scientists to search the data. On AWS, Pfizer built VOX, a generative AI solution that uses large language models from Amazon SageMaker and Amazon Bedrock, to accelerate research, predict product yield, and help it deliver more medicines to patients.
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TUI
TUI, a leading travel company, saw an opportunity to leverage generative AI to create high-quality automated content. Marc Jennings and his team chose to build a prototype using Amazon Bedrock because it provided a secure environment, cost control, governance, and training resources. TUI used two models - Llama 2 for generating hotel descriptions and Claude 2 for formatting output - which reduced content generation time from 8 hours to under 10 seconds while maintaining quality standards. With access to Amazon Bedrock and a range of foundation models, the travel firm can make a difference to the 60 million customers it serves annually.
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FOX Corporation
Lindsay Silver, FOX’s senior vice president (SVP) of Data & Commercial Technology, describes how the company is reimagining how the world interacts with media by leveraging generative AI, machine learning, and data solutions on AWS to create more moments that matter. Using services including Amazon SageMaker, Amazon Personalize, and exploring new technologies such as Amazon Bedrock and Amazon Titan, FOX is accelerating data insights to deliver AI-driven products in near real-time that are contextually relevant and highly valuable to consumers, advertisers, and broadcasters alike.
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Parsyl
Data-powered insurer Parsyl is using Amazon Bedrock to take unwieldy information from its customers—such as multiple email attachments in different formats—and turn it into usable data. This allows Parsyl to quickly identify patterns of risk for businesses transporting sensitive and ambient goods around the world—from a door left ajar on a truck full of fresh fish, to a shipping lane prone to delays. The solution empowers them to incentivize risk management among their customers and ultimately help reduce waste across the supply chain.
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4me
4me is a service oriented platform designed to be the IT service management solution for tomorrow.
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Adidas
Adidas is one of the largest sports brands in the world.
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Merck
Merck is a research-intensive biopharmaceutical company that has been discovering and developing innovative medicines and vaccines to save and improve lives for over 130 years.
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Quext
Quext helps apartment owners and operators build better communities through technology, reimagining the latest and greatest tech to work seamlessly in multifamily environments.
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Takenaka Corporation
Founded in 1610, Takenaka Corporation is one of Japan’s leading construction companies and collaborated with AWS to develop the Building 4.0 Digital Platform, which uses data and analytics to drive efficiencies and new value creation across its business operations.
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Verisk FAST
Verisk FAST provides expert data-driven analytic insights that help business, people, and societies become stronger, more resilient, and sustainable. Verisk is the creator of the FAST platform, a leading digital solution accelerating life insurance and annuity providers on their digital transformation journeys.
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Wiz
Wiz transforms cloud security for customers – including 40% of the Fortune 100 – by enabling a new operating model. With Wiz, organizations can democratize security across the development lifecycle, empowering them to build fast and securely. Its Cloud Native Application Protection Platform (CNAPP) drives visibility, risk prioritization, and business agility.
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Clariant
As one of the world's leading specialty chemical companies, Clariant contributes to value creation with innovative and sustainable solutions for customers from many industries.
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WPS Software
WPS is the maker of WPS Office, a lightweight, feature-rich, comprehensive office suite with nearly 500 million active users globally.
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Dentsu
Dentsu is one of the world's largest providers of integrated marketing and technology services.
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GoDaddy
GoDaddy is a leading domain registrar, commerce, and web-hosting company serving more than 20 million customers.
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Enverus
Enverus is a trusted, energy-dedicated SaaS platform, offering real-time access to analytics, insights, and benchmark cost and revenue data sourced from our partnerships to 98% of US energy producers, and over 35,000 suppliers.
Earn customer trust with consistent security and responsible AI practices
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Toyota
Utilizing the power of data processed in near real-time, Toyota Connected uses AWS to help determine if first responders are needed in the case of a collision or emergency. Toyota and AWS are also leveraging their know-how to integrate Generative AI-powered in-vehicle technology that could help drivers be more informed.
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Netsmart
Matthew Arnheiter, SVP of Innovations at Netsmart, shares how Netsmart is reducing the burden of clinical documentation for healthcare providers by building a technology solution that leverages AWS generative AI services. Netsmart extended their solutions capabilities by leveraging AWS HealthScribe, a HIPAA-eligible service that automatically create clinical notes from patient-clinician conversations using generative AI. Netsmart is also leveraging Amazon Bedrock to customize industry leading foundational models with enterprise-grade security and privacy built in.
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3M
3M Health Information Systems (HIS), a leader in clinical documentation solutions, has partnered with AWS to revolutionize the physician-patient experience. By leveraging AWS HealthScribe, a HIPAA eligible service powered by Amazon Bedrock, 3M HIS empowers physicians to focus on what truly matters – caring for their patients. HealthScribe automates clinical note summaries using generative AI, alleviating the burden of documentation and freeing up valuable time for meaningful interactions. This innovative solution not only enhances the physician-patient relationship but also reduces burnout and improves overall patient satisfaction. Together, 3M HIS and AWS are pioneering the responsible use of generative AI, creating a future where technology serves as a catalyst for better healthcare.
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Alida
Alida is a customer experience software platform that offers a community-driven interface, Total Experience Management platform (TXM), to improve customer experiences for consumers all over the world. Alida provides their Total Experience Management (TXM) platform to deliver actionable customer insights, powered by a verified, engaged, and deeply profiled community of customers.
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Airtable
Airtable, a cloud based low-code platform, enables non-programmers to securely build next-gen business applications. To democratize AI adoption for non-technical users across organizations, Airtable launched Airtable AI, powered by Amazon Bedrock. Through this partnership, Airtable AI seamlessly incorporates powerful foundation models like Anthropic's Claude and Amazon's Titan on Amazon Bedrock, allowing customers to choose models that best suits their use cases and workflows. Airtable hosts these models within their VPC, and does not have to send data to another service or cloud.
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Druva
Druva enables cyber, data, and operational resilience for every organization with their leading, at-scale software-as-a-service (SaaS) solution.
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Principal Financial Group
Principal Financial Group and affiliates, headquartered in Des Moines, IA, is a global financial company with 18,500 employees. In business for more than 140 years, it's helping more than 54 million customers plan, protect, invest, and retire.
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HappyFox
More than 12,000 companies across 70 countries use HappyFox for their enterprise-grade help desk, live chat, chatbot, workflow automation, and BI products.
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Appian
Appian is a software company that automates mission-critical business processes in large, highly regulated, and security-sensitive industries.
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Carrier Global Corporation
As a global leader in intelligent climate and energy solutions, Carrier Global Corporation (Carrier) strives to advance sustainable, efficient building environments and help customers reduce their carbon footprints. One of its products, Abound Net Zero Management, is designed to optimize energy efficiency and sustainability in buildings. Carrier wanted to scale this product for a global audience, especially in regard to managing and interpreting diverse utility data across different regions and languages.