Sign Up For AWS Premium Support

Select an AWS Premium Support Plan

Please review the pricing and functionality for the available AWS Premium Support options and select a plan using the buttons below, or learn more about AWS Premium Support.

Select an AWS Premium Support Plan:	Bronze Silver Gold

	For AWS Premium Support (Platinum) please contact us.

AWS Premium Support Functionality

	Bronze	Silver	Gold	Platinum
Access to community forums
Resolution for AWS-owned issues
Local business hours
One-on-one online support
Client side diagnostic tools
Best practice guidance
Fastest guaranteed response	12 hours	4 hours	1 hour	15 minutes
Your named contacts (what's this?)	1	2	3	unlimited
Architecture Support (what's this?)	Building Blocks	Service Reviews	Use Case Guidance	Application Architecture
3rd Party Software Support - Beta (what's this?)
AWS Trusted Advisor - Beta (what's this?)
Always available — any time, any day, 24/7/365
One-on-one phone support
Direct access to Technical Account Manager (what's this?)
White-glove case routing (what's this?)
Management business reviews (what's this?)

Your Named Contacts

Add names to your company's account so that more people can contact us...instead of asking their questions through you.

Architecture Support

Building Blocks

Guidance on how to use all AWS products, features, and services together. Includes guidance on best practices and generalized architectural advice.

Service Reviews

Review of specific AWS products, features, and services being used. Includes basic guidance on aligning your current AWS usage to best practices.

Use Case Guidance

Guidance on what AWS products, features, and services to use to best support your specific use cases. Includes guidance on optimizing AWS products and configuration to meet your specific needs.

Application Architecture

Consultative partnership supporting specific use cases and applications. Includes design reviews and architectural guidance. Platinum customers support team includes a dedicated Technical Account Manager, and access to an AWS Solutions Architect.

3rd Party Software Support - Beta

Providing 3rd Party Software Support enables customers to work directly with Premium Support on questions related to the customers' Amazon Elastic Compute Cloud (EC2) instance operating systems as well as the configuration and performance of the most popular 3rd Party Software components on AWS. This support covers most widely used operating systems, including Windows, Ubuntu Linux, Red Hat Linux, Novell’s SuSE Linux, and Amazon Linux, as well as systems software including Apache, IIS, Amazon SDKs, FTP, Sendmail, and Postfix. AWS support engineers will now be available to address common problems that derail customers in the setup, configuration, and troubleshooting of their infrastructure components.

AWS Trusted Advisor - Beta

The AWS Trusted Advisor program monitors AWS infrastructure services, identifies customer configurations, compares them to known best practices, and then notifies customers where opportunities may exist to save money, improve system performance, or close security gaps.

The AWS Trusted Advisor feature checks are communicated with customers via proactive cases, regularly scheduled reports, and through direct interaction with our engineers. The list of best practices available with AWS Trusted Advisor is continuously updated and expanded with the latest learnings.

Direct Access to Technical Account Manager

Your Technical Account Manager (TAM) provides technical expertise for the full range of AWS services and obtains a detailed understanding of your use case and technology architecture. TAMs work with AWS Solution Architects to help you launch new projects and give best practices recommendations throughout the implementation life cycle. Your TAM will act as the primary point of contact for ongoing support needs, and you will have a direct telephone line to your TAM (Platinum Customers Only).

White-Glove Case Routing

Cases submitted by Platinum customers will be recognized and routed directly to specially trained engineers to ensure fast, accurate resolution to critical issues.

Management Business Reviews

Get help with infrastructure planning. Your Technical Account Manager conducts performance reviews, reports metrics, collaborates on launches, and connects you with solutions architects.

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AWS Premium Support Pricing

	Bronze	Silver	Gold	Platinum
Pricing	$49/month	Greater of $100 - or - 5% of monthly AWS usage Pricing example	Greater of $400 - or - 10% of monthly AWS usage for the first $0-$10K 7% of monthly AWS usage from $10K-$80K 5% of monthly AWS usage from $80K+ Pricing example	Greater of $15K - or - 10% of monthly AWS usage Pricing example

AWS Premium Support (Silver) Pricing Example

For $2k in monthly usage fees, Silver Premium Support will be:

$2,000 x 5% = $100

AWS Premium Support (Gold) Pricing Example

For $85k in monthly usage fees, Gold Premium Support will be:

	$10,000	x 10%	= $	1,000
	(10% for the first $0 - $10k of monthly AWS usage)
	$70,000	x 7%	= $	4,900
	(7% from $10k - $80k of monthly AWS usage)
+	$ 5,000	x 5%	= $	250
	(5% on monthly usage over $80k)
	Total:		$	6,150

AWS Premium Support (Platinum) Pricing Example

For $200K in monthly usage fees, Platinum Premium Support will be:

$200,000 x 10% = $20,000

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