Posted On: Oct 31, 2014
AWS Support Center is the hub for managing your Support cases. The newly designed Support Center is moving to the AWS Management Console, providing both federated access support and an improved case management experience. The new Support Center location is https://console.aws.amazon.com/support.
With the federated access support, you can now sign in to Support Center as a federated user. If you have given your users single sign-on (SSO) access to the AWS Management Console (after authenticating them with your identity and authorization system), they can now use Support Center without providing additional credentials.
We have also improved the case creation process to allow up to 10 service limit increase requests (for a single service) in one case. We have reduced the number of steps required to request a phone callback (phone support is available to Business and Enterprise-level support customers). Additionally, customers with many cases can now easily filter cases based on case type, severity, and status.
All Developer-level and higher Support customers can open a Technical Support case online through the Support Center. Business and Enterprise-level customers can ask Support to call at a convenient phone number or strike up a conversation with one of our engineers via chat. Enterprise-level customers can have direct access to their dedicated Technical Account Manager. To explore more support plan options, visit AWS Support Features.