Posted On: Jan 26, 2018

Amazon Connect customers can now use federated single sign-on (SSO) using SAML 2.0 to access Amazon Connect. This allows contact center agents and managers to access Amazon Connect with their existing corporate credentials. As an administrator, you can enforce password policies, and use your existing SAML 2.0 user directory to control access to Amazon Connect, based on location, the device they are using, or their role. 

You can enable federated access and controls via any SAML 2.0 compliant identity provider such as Microsoft Active Directory Federation Services, Okta, Ping Identity, and Shibboleth. Once this is done, agents and managers can sign in to Amazon Connect through your identity provider portal with a single click, and without a separate username and password for Amazon Connect. 

Federated SSO using SAML 2.0 is available for Amazon Connect in preview, in all the AWS regions where Amazon Connect is offered. To request participation in the Amazon Connect SAML 2.0 preview, please apply here. There are no additional charges for using SAML 2.0 with Amazon Connect. To learn more about Amazon Connect, a self-service, cloud contact center, please visit the Amazon Connect website.