Posted On: Nov 19, 2018

Today, Amazon Connect introduced the loop block in contact flows. The loop block lets you repeat segments of a contact flow, which makes it easier for customers to enter difficult inputs like credit cards, account numbers, or social security numbers by giving them opportunities to retry. You can also use the loop block to play an announcement, such as to state that the company is closed due bad weather, for a specified number of times before hanging up. To get started, you can find the loop block in your contact flow editor, for more information see the user documentation.

The loop block is available in all AWS regions where Amazon Connect is offered. There is no additional charge aside from standard pricing for service usage and associated telephony rates. To learn more about Amazon Connect, a self-service, cloud contact center, please visit the Amazon Connect website.