Posted On: Dec 13, 2019
Amazon Connect now logs all API calls to AWS CloudTrail, a service that enables governance, compliance, operational auditing, and risk auditing of your AWS account. Using AWS CloudTrail, you can log, continuously monitor, retain, and respond to Amazon Connect API activity. For example, you can define a workflow to get notified when an agent’s security profile is changed via API.
Now you can also track requests made to Amazon Connect APIs including request origination information, such as source IP address, the date and time the request was made, request parameters, and more. For information on enabling AWS CloudTrail for Amazon Connect and more, see Logging Amazon Connect API Calls Using AWS CloudTrail.