Posted On: Sep 28, 2020

Amazon Connect has reduced telephony costs for North America instances calling Canada by 63% and receiving calls from United Kingdom and Germany up to 60%.  

Starting September 1st, Amazon Connect, an easy to use contact center service, decreased the following telephony rates in the US East (N. Virginia) and US West (Portland) regions:

  • Outbound rate was decreased by 63% for calls to Canada from $0.013 to $0.0048 per minute.
  • Toll free Inbound Minute rate was decreased by 60% for incoming TF calls from United Kingdom from $0.0826 to $0.0331 per minute.
  • DID Inbound Minute rates were decreased by 9% for incoming DID calls from United Kingdom and Germany from $0.007 to $0.0064 per minute.

The new rates are now available as part of the standard pricing for Amazon Connect service usage and associated telephony rates. To learn more about Amazon Connect, please visit the Amazon Connect website.