Posted On: Sep 28, 2020
Amazon Connect has reduced telephony costs for North America instances calling Canada by 63% and receiving calls from United Kingdom and Germany up to 60%.
Starting September 1st, Amazon Connect, an easy to use contact center service, decreased the following telephony rates in the US East (N. Virginia) and US West (Portland) regions:
- Outbound rate was decreased by 63% for calls to Canada from $0.013 to $0.0048 per minute.
- Toll free Inbound Minute rate was decreased by 60% for incoming TF calls from United Kingdom from $0.0826 to $0.0331 per minute.
- DID Inbound Minute rates were decreased by 9% for incoming DID calls from United Kingdom and Germany from $0.007 to $0.0064 per minute.