Posted On: Oct 29, 2020
Starting today, customers can use Jira Service Desk as a single place to track operational items from AWS Systems Manager OpsCenter. Jira Service Desk users can now view, investigate, and resolve operational items related to their AWS resources, while using their existing workflows in Jira. Additionally, they can use AWS Systems Manager Automation runbooks from Jira Service Desk to remediate known issues. AWS Systems Manager OpsCenter enables operators to track and resolve operational items related to AWS resources in a central place, helping reduce time to issue resolution.
Customers can use the AWS Service Management Connector for Jira Service Desk to enable the OpsCenter integration feature on Jira projects. Jira Service Desk administrators can configure the connector to work with new or existing AWS accounts, and associate one or more AWS accounts to Jira projects. The connector automatically synchronizes actions taken in Jira with OpsCenter, and vice versa. The connector also enables AWS Service Catalog, AWS Config, and AWS Systems Manager integration features on Jira projects, which simplifies cloud provisioning and resource management for Jira Service Desk administrators.
It’s easy to get started. Jira Service Desk administrators can open their Jira instance, choose Add-ons, then find and install the AWS Service Management Connector for Jira Service Desk. The AWS Service Management Connector for Jira Service Desk is available at no charge in the Atlassian Marketplace. This Connector feature is generally available in all AWS Regions where AWS Systems Manager services are available, excluding China Regions. For more information, see the Jira Service Desk Connector documentation, or see the AWS Systems Manager OpsCenter documentation.