Amazon Connect Customer Profiles for a unified view of your customers to provide more personalized service

Posted on: Dec 1, 2020

Amazon Connect Customer Profiles equips contact center agents with a more unified view of a customer’s current situation to provide more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications into a unified customer profile, delivered to agents at the beginning of the customer interaction.

Amazon Connect Customer Profiles aggregates information from Amazon Connect contract trace record with customer data from built-in connectors for third-party applications like Salesforce, ServiceNow, Zendesk, and Marketo. Amazon Connect Customer Profiles automatically scans and matches customer records based on unique identifiers to surface a unified customer profile. Customer profiles share information such as name, phone number, and email address to help the agent identify the caller in real-time. With Amazon Connect Customer Profiles, agents have all the customer information they need in a single place, so they can deliver more personalized customer service.

With Amazon Connect Customer Profiles, you only pay for what you use based on the number of customer profiles. There are no required up-front payments, long-term commitments, or minimum monthly fees. To learn more about Customer Profiles please visit our webpage or read the blog post.