Posted On: Apr 8, 2021

Starting today, customers can use ServiceNow as a single place to track operational items from AWS Systems Manager OpsCenter. ServiceNow users can now view, investigate, and resolve operational items related to their AWS resources, while using their existing workflows in ServiceNow. Additionally, they can use AWS Systems Manager Automation runbooks from ServiceNow to remediate known issues. AWS Systems Manager OpsCenter enables operators to track and resolve operational items related to AWS resources in a central place, helping reduce time to issue resolution.

Customers can use the AWS Service Management Connector for ServiceNow to enable the OpsCenter integration feature. ServiceNow administrators can configure the connector to work with new or existing AWS accounts, and associate one or more AWS accounts to ServiceNow. The connector synchronizes actions taken in ServiceNow with OpsCenter, and vice versa. The connector also enables AWS Service Catalog, AWS Config, AWS Systems Manager Automation and AWS Security Hub integration features, which simplifies cloud provisioning and resource management for ServiceNow administrators.

It’s easy to get started. The AWS Service Management Connector for ServiceNow is available at no charge in the ServiceNow store. This Connector feature is generally available in all AWS Regions where AWS Systems Manager services are available, excluding China Regions. For more information, see the ServiceNow Connector documentation, or see the AWS Systems Manager OpsCenter documentation.