Posted On: Sep 22, 2021

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Starting today, Amazon Lex makes utterances statistics available through the Amazon Lex V2 console and API. You can now use utterances statistics to tune bots built on Lex V2 console and APIs to further improve conversational experience for your users. With this launch, you can view and analyze utterance information processed by the bot. This information can be used to improve performance of your bot by adding new utterances to existing intents and helping you discover new intents that can be serviced by the bot. Utterances statistics also enable you to compare performance across multiple versions of a bot. 

There is no additional charge for using utterances statistics. You can access the feature from Amazon Lex V2 console, AWS Command Line Interface (CLI), or via APIs. To learn more, visit the Amazon Lex documentation page. Utterances statistics is now available with Lex V2 console and APIs in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (Ireland), and Europe (London).

Amazon Lex V2 console and APIs make it easier to build, deploy and manage bots so that you can expedite building virtual agents, conversational IVR systems, self-service chatbots, or informational bots. For more information, visit Amazon Lex V2 documentation.