Posted On: Sep 8, 2021
AWS Managed Services (AMS) is excited to announce Operations on Demand, a flexible and scalable option to gain access to additional skilled AMS operations capacity, skills, and experience. Operations on Demand gives customers access to a full range of operational capabilities above and beyond the extensive scope provided by AMS Operations Plans. Customers choose from a curated and continually expanding catalog of operational offerings which are delivered by a combination of automation and highly skilled AMS resources. The catalog includes a mix of short-term and ongoing operational use cases and can be used to supplement your existing operations or fill a knowledge or capacity gap. Examples of catalog offerings include assisting with the maintenance of Amazon Elastic Kubernetes Service (EKS), operations of AWS Control Tower, management of SAP clusters, and performing in-place upgrades of instances running out-of-support operating systems. Customers pay for what they use in blocks of hours, and can unsubscribe from a catalog offering at any time. Please see our public documentation for a listing of current catalog offerings. The Operations on Demand feature is available for both the AMS Advanced and Accelerate Operations Plans in all regions where AMS is available.