Posted On: Apr 8, 2022

Amazon Connect now has an updated UI for users, routing profiles and queues that records all changes made as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify who took which action, what resources were acted upon, when the event occurred, and other details to help you analyze and respond.

To get started, click the link in the banner on the Users, Routing Profile, or Queues page to use the new UI. The updated UI with AWS CloudTrail support is available in all AWS Regions where Amazon Connect is offered. For more information, see Viewing Events with CloudTrail event history. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.