Posted On: May 31, 2022

Amazon Connect now lets you get started with high-volume outbound communications with just a few clicks, enabling you to begin testing this feature. On the Amazon Connect navigation panel, choose the Telephony page, check the box to Enable high-volume outbound communication, and then choose Save. In a few minutes you will be ready to use this feature. Use high-volume outbound communications for calls, texts, and emails to contact from hundreds to millions of customers daily for communications like upcoming delivery notifications, marketing promotions, appointment reminders, and debt collection without having to integrate third-party tools. An optional integrated list management capability provided by Amazon Pinpoint can also be used to build customer journeys and multi-channel user experiences. This feature is available out-of-the box and can be enabled within the AWS Connect Console.

Easy setup and onboarding of high-volume outbound communications is available in US East (N. Virginia), US West (Oregon), Europe (London), and Asia Pacific West (Sydney) AWS regions. High-volume outbound calls can be made to customers only in the countries of USA, UK, Australia and New Zealand. With Amazon Connect high-volume outbound communications, you only pay-as-you-go for the high-volume outbound service usage, associated telephony charges and any monthly target audience charges via Amazon Pinpoint. There are no required up-front payments, long-term commitments, or minimum monthly fees. To learn more about this feature for Amazon Connect high-volume outbound communications, visit the documentation.