Posted On: Sep 6, 2022

Amazon Connect Voice ID now detects fraud risk from voice-based deception techniques such as voice manipulation during customer calls, helping you make your voice interactions more secure. For example, Voice ID can detect, in real-time, if an imposter is using a speech synthesizer to spoof a caller’s voice and bluff the agent or Interactive Voice Response (IVR) system. When such fraud is detected, Voice ID flags these calls as high risk in the Amazon Connect agent application, enabling you to take additional security measures or precautions. This feature works out-of-the-box once Voice ID fraud detection is enabled for a contact, and no additional configuration is required.

Voice spoofing fraud risk detection is available in all regions where Amazon Connect Voice ID is offered. To learn more about Amazon Connect please visit the Amazon Connect website. To learn more about this feature works, please visit this page.