Posted On: Sep 6, 2022
Amazon Connect Voice ID now detects fraud risk from voice-based deception techniques such as voice manipulation during customer calls, helping you make your voice interactions more secure. For example, Voice ID can detect, in real-time, if an imposter is using a speech synthesizer to spoof a caller’s voice and bluff the agent or Interactive Voice Response (IVR) system. When such fraud is detected, Voice ID flags these calls as high risk in the Amazon Connect agent application, enabling you to take additional security measures or precautions. This feature works out-of-the-box once Voice ID fraud detection is enabled for a contact, and no additional configuration is required.