Posted On: Sep 30, 2022

AWS Support continues to provide a mix of tools, technology, people, and programs to help you optimize performance, lower costs, and innovate faster. Today, the new AWS Support Plans Console experience makes it easier to view your current Support plan, the included features within that plan, and compare your plan with other AWS Support Plans.

Starting today, you can now use AWS Identity and Access Management (IAM) to grant users permissions to manage support plans for AWS account(s). You are not limited to only using your root user to change support plans. You can also use new AWS managed policies to grant selected IAM identities permission to change support plans.

With IAM, you can centrally manage fine-grained permissions to access and manage your support plans. For example, you can create a policy with read-only access for a group of users, so that they can view the support plan but not change it. You can also create another policy that allows read and write access to allow a different group of users to upgrade or downgrade the support plan.

To get started, create your own IAM policy or use the new AWS managed policies to grant permissions for your IAM users and roles. To learn more about the IAM for Support Plans, see the documentation.

To see the new updates, visit Support Plans Console. Tell us what you think by submitting feedback using the link in the footer.