Posted On: Nov 2, 2022

Amazon Connect Customer Profiles now enables agents to see additional customer information stored in Customer Profiles in the Connect Agent Application, enabling them to further personalize customer interactions and resolve their problems. For example, admins at retail companies can now add reward points information to profiles, and enable agents to inform customers of points redeemable towards their orders. As another example, admins at a financial services company can add credit limit information enabling agents to quickly help customers calling regarding a declined credit card transaction.

With Amazon Connect Customer Profiles companies can deliver faster and more personalized customer service by providing access to relevant customer information for agents and automated experiences. Companies can bring customer data from multiple SaaS applications and databases into a single customer profile, and pay only for what they use based on the number of customer profiles. Amazon Connect Customer Profiles is available in US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), Canada (Central), Europe (Frankfurt), and Europe (London).

Equip your agents with more customer information by configuring data ingestion for Customer Profiles and setting agents up to use Connect Agent Application.