Posted On: Nov 15, 2022

Companies using the Amazon Connect Customer Profiles APIs for custom agent applications and automated interactions (e.g., IVR) can now search for profiles using multiple search terms, making it easier to find the right profile. Using the enhanced SearchProfiles API, customers can search for profiles using up to 5 terms to narrow down or expand search results. For example, when dealing with common names, you can narrow your search results to one profile by searching for profiles that match more than one term such as phone number, and name. As another example, when uncertain on the search term that matches a specific profile, you can expand search results to all the profiles matching any of the terms provided such as phone number, name, or social security number.

With Amazon Connect Customer Profiles companies can deliver faster and more personalized customer service by providing access to relevant customer information for agents and automated experiences. Companies can bring customer data from multiple SaaS applications and databases into a single customer profile, and pay only for what they use based on the number of customer profiles. Amazon Connect Customer Profiles is available in US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), Canada (Central), Europe (Frankfurt), and Europe (London). 

Visit our public documentation to learn more on how to use the enhanced SearchProfiles API.