Posted On: Feb 17, 2023

Amazon Connect now provides the ability for contact center administrators to apply granular access permissions to real-time metrics available in the Amazon Connect UI using resource tagging and tag-based access controls. This new capability enables customers to define who is able to see real-time metrics for specific users, queues, and routing profiles. For example, you can tag users with Team:Compliance and then only enable the Compliance team manager to see real-time metrics for these users.

More granular access controls for real-time metrics within the Amazon Connect UI are available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). There is no charge to use this feature. To learn more about this feature, see tag based access control for real-time metrics.