Posted On: Apr 24, 2023

Today, AWS announces the general availability of AWS Support in Korean in all commercial regions. Customers can now select Korean, in addition to Chinese, English, and Japanese as their preferred language to interact with our team of support engineers and customer service representatives. Customers will receive personalized support in the language of their choice with predictable response times as per their Support plan at no additional cost.

AWS customers with the Enterprise, Enterprise On-Ramp, or Business Support plan can get technical support in Korean 24/7. AWS customers with the Developer Support plan can receive technical support in Korean during business hours generally defined as 8:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones. Account and billing support in Korean is available to AWS customers during 9:00 AM to 6:00 PM Korean Standard time (UTC+9), excluding holidays and weekends.