Posted On: Aug 30, 2023

Amazon Connect launches new features that improve the user bulk editing experience. With this launch, you can now update multiple user records simultaneously on the Amazon Connect admin website in less than half the time it used to take to make bulk updates. These time savings can make a difference, for example in a crisis situation, when you need to update hundreds of agent routing profiles to ensure that inbound contacts do not experience extreme wait times. For more information see the Amazon Connect admin guide

This functionality is supported in all AWS regions where Amazon Connect is offered. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.