Posted On: Sep 8, 2023
Amazon Connect now provides APIs to programmatically create and manage view resources used in step-by-step guides. View resources define what gets displayed in your agent’s UI during a step-by-step guide. With this launch, you are able to define static and dynamic content in a view, including layouts and style, which enables you to help control the look and feel of your agent’s experience. Additionally, these APIs support AWS CloudTrail, AWS CloudFormation, and tagging. To learn more about the new view resource APIs, see the Amazon Connect API reference guide, the Amazon Connect administrator guide, and the Amazon Connect resource type reference in the AWS CloudFormation user guide.
This functionality is supported in all AWS regions where Amazon Connect is offered. To learn more and get started with step-by-step guides, visit the Amazon Connect webpage.