Posted On: Nov 8, 2023

Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can quickly and easily build conversational bots (chatbots), virtual agents, and interactive voice response (IVR) systems. 

Selective Conversation Log Capture is designed to give builders granular control over their conversational data capture. This feature is useful in environments where conversational logs aren’t always activated, such as regulated sectors like Finance, Insurance, and Healthcare. Selective Conversation Log Capture assists customers in troubleshooting and in-depth conversation analysis when conversational logs can’t be enabled by default due to security or privacy concerns. Customers can choose to enable per dialog state (Intent or slot) to capture utterances to troubleshoot dialog behavior. With this feature, customers can now selectively store specific segments of a conversation, either in text or audio format, or both. This capability ensures that only the most pertinent data, such as user-provided authorizations or legal consent, are captured and archived. Users can easily enable this feature directly from the Lex console by updating the session attributes to specify their desired capture mode. To learn more, please see the Selective Conversation Log Capture documentation