Posted On: Dec 20, 2023

Amazon Connect now provides granular access controls using resource tags configured for prompts in the Connect admin website. Prompts are audio files like on-hold music that can be customized and configured to play within call flows. For example, you can now tag celebrity prompts with Department:Insurance, and then only let administrators from your insurance line of business access those prompts.

Granular access controls for prompts in the Connect admin website are supported in all AWS regions where Amazon Connect is offered.

To learn more about prompts and tag-based access controls, see the Amazon Connect Administrator Guide and the Amazon Connect API Reference. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.