Category: AWS Lambda

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. This video data holds immense potential for analysis and monitoring of incidents that may occur in these locations. From fire hazards to broken equipment, […]

This post is co-written with HyeKyung Yang, Jieun Lim, and SeungBum Shim from LotteON. LotteON aims to be a platform that not only sells products, but also provides a personalized recommendation experience tailored to your preferred lifestyle. LotteON operates various specialty stores, including fashion, beauty, luxury, and kids, and strives to provide a personalized shopping […]

This post is co-written with HyeKyung Yang, Jieun Lim, and SeungBum Shim from LotteON. LotteON is transforming itself into an online shopping platform that provides customers with an unprecedented shopping experience based on its in-store and online shopping expertise. Rather than simply selling the product, they create and let customers experience the product through their […]

As you navigate the complexities of cloud migration, the need for a structured, secure, and compliant environment is paramount. AWS Landing Zone addresses this need by offering a standardized approach to deploying AWS resources. This makes sure your cloud foundation is built according to AWS best practices from the start. With AWS Landing Zone, you eliminate the guesswork in security configurations, resource provisioning, and account management. It’s particularly beneficial for organizations looking to scale without compromising on governance or control, providing a clear path to a robust and efficient cloud setup. In this post, we show you how to generate customized, compliant IaC scripts for AWS Landing Zone using Amazon Bedrock.

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. This traditional approach poses several challenges: it heavily depends on manual processes, struggles to efficiently scale with increasing customer demands, introduces the potential for human errors, […]

In the world of software development, code review and approval are important processes for ensuring the quality, security, and functionality of the software being developed. However, managers tasked with overseeing these critical processes often face numerous challenges, such as the following: Lack of technical expertise – Managers may not have an in-depth technical understanding of […]

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Self-service bots integrated with your call center can help […]

Large Language Models (LLMs) have revolutionized the field of natural language processing (NLP), improving tasks such as language translation, text summarization, and sentiment analysis. However, as these models continue to grow in size and complexity, monitoring their performance and behavior has become increasingly challenging. Monitoring the performance and behavior of LLMs is a critical task […]

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. Amazon Lex provides your Amazon Connect contact center with chatbot functionalities such as automatic speech recognition (ASR) and natural language understanding (NLU) capabilities through voice and text channels. The bot takes natural language speech or text input, recognizes […]

Amazon Comprehend is a natural-language processing (NLP) service that provides pre-trained and custom APIs to derive insights from textual data. Amazon Comprehend customers can train custom named entity recognition (NER) models to extract entities of interest, such as location, person name, and date, that are unique to their business. To train a custom model, you […]