Amazon Lex enables you to create rich conversational experiences and deploy these in the contact center (e.g., Amazon Connect), social media platform (e.g., Facebook Messenger) or a mobile application. The pre-built bots include dialog orchestration, context management, and business logic execution so you can quickly automate customer service interactions. Native integrations with Amazon Kendra, Amazon Polly, and AWS Lambda allow you to provide comprehensive end-to-end solutions and achieve a higher CSAT.