Overview
With One Identity Safeguard for Privileged Sessions, you can control, monitor and record privileged sessions of administrators, remote vendors and other high-risk users. Content of the recorded sessions is indexed to simplify searching for events and reporting so you can more easily meet your auditing and compliance requirements. In addition, Safeguard for Privileged Sessions serves as a proxy, and inspects the protocol traffic on the application level and can reject any traffic violating the protocol - thus making it an effective shield against attacks. In transparent mode, only minimal network changes are required and users do not have to change their workflow or client applications, which makes implementation a breeze. However, workflow can be configured so you can authenticate users, limit access to specific resources, authorize and view active connections, and receive an alert if connections exceed preset time limits. Safeguard can also monitor sessions in real time and execute various actions: if a risky command or application appears, it can send you an alert or immediately terminate the session.
To purchase via private offer, please visit: https://www.oneidentity.com/register/110890/
Highlights
- Full session audit, recording and replay, all session activity, down to the keystroke, mouse movement and windows viewed is captured, indexed and stored in tamper-proof audit trails that can be viewed like a video and searched like a database.
- REAL-TIME ALERTING AND BLOCKING: In the case of detecting a suspicious user action, Safeguard can log the event, send an alert or immediately terminate the session.
- PROXY ACCESS AND FULL TEXT SEARCH: Since users have no direct access to resources, the enterprise is protected against unauthorized and unfettered access to sensitive data and systems. With OCR auditors can do full text searches.
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Customer reviews
Centralized controls have strengthened privileged access and simplified compliant auditing
What is our primary use case?
My main use case for Safeguard by One Identity is to manage a secure privileged account and access a critical system. It helps us to control who can access sensitive resources and monitor privileged sessions, and also reduce the risk of unauthorized access. We mainly improve the security that maintains better control over privileged access across our environment.
A typical example of how I use Safeguard by One Identity to manage privileged accounts or access critical systems is when an administrator needs access to a critical server or application. Instead of giving them permanent privileged credentials, I can use Safeguard to control and manage the access. The user gets the required access for a specific period and the activity can be monitored and recorded. This gives us better control over privileged accounts and also provides an audit trail if we need to review the activity later.
Another important use case I have is managing access from different administrators and making sure that it has only the level of privilege necessary through actual need. Safeguard by One Identity helps us to centralize privileged account management and monitor our activity to maintain proper control over sensitive systems. This is especially useful for compliance and auditing, as we can have a clear record for privileged access and activities.
How has it helped my organization?
Safeguard by One Identity has had a positive impact on my organization by giving us better control and visibility over privileged access. It helps to reduce the risk of unauthorized access and makes it easier to monitor administrator activity. It has also improved our auditing process because we have a clear record of privileged sessions and access. Overall, it makes managing sensitive accounts more secure, which benefits our team.
While we have not measured a specific financial saving or percentage improvement, we have seen clear effective benefits. The centralized management and privileged account processes save time for our security team, especially when reviewing access or investigating administrator activities. The session recording and audit trails make compliance reviews easier because we can quickly provide evidence of who accessed which system and what they did. Overall, it has reduced manual efforts and improved our control over privileged access.
What is most valuable?
The features I find most useful in Safeguard by One Identity are privileged account management, session monitoring and recording, and rules for access control. I also appreciate the ability to manage privileged credentials, centralize and provide control, time-limited access, and auditing and reporting for compliance, as well as the capacity to provide better visibility into access and the actions performed.
The session monitoring and recording feature gives my team better visibility into when administrators access critical systems. If there is any unusual activity or error, we can review the session to understand exactly what happened. It also helps with audits because we have a clear record of privileged activity. In daily operations, it provides us with more control and confidence when managing sensitive systems.
One thing I would highlight is that Safeguard by One Identity is not just about managing privileged passwords. The session monitoring, access control, and auditing features are equally valuable.
What needs improvement?
I think Safeguard by One Identity could be improved by making the user interface a little simpler and more intuitive, especially for new administrators. Some configurations and advanced features take time to understand, and better reporting customization along with more automation around routine access management would also be useful. Additionally, these changes would make day-to-day management easier while enhancing the core security capabilities.
I think better interaction with other security identification management tools would make the experience smoother and save valuable time with more guidance, workflow, and clear documentation for complex configurations. A more customizable dashboard and various reporting options would save additional time for our security team. Overall, these improvements would make an already useful solution easier to manage.
For how long have I used the solution?
I have been using Safeguard by One Identity for the last two years.
What do I think about the stability of the solution?
Safeguard by One Identity is stable. I would say that Safeguard by One Identity is very stable based on my experience. It has been reliable for managing privileged accounts and controlling access to critical systems. We have not faced any major stability or scalability issues, and it performs consistently in our organization.
How are customer service and support?
Customer support has been good overall. The support team is responsive, valuable, knowledgeable, and especially helpful in configuration and troubleshooting. For example, resolving complex issues can take longer if there are ongoing cases, but overall, it has been a positive experience with our support team.
Which solution did I use previously and why did I switch?
We were using a different access management solution before switching to Safeguard by One Identity. We decided to switch because we needed stronger centralized control, better session monitoring, and more robust privileged account management. Safeguard by One Identity also offers better visibility into historical activity and fits our security requirements more closely, so we felt it was a better solution overall for our environment.
How was the initial setup?
The deployment of Safeguard by One Identity took around two to three weeks in our environment.
The deployment was not very disruptive for privileged users. There were some initial adjustments because they had to follow new access and approval processes, but the impact was minimal. In fact, having controlled access and a clear approval process made privileged access more secure without significantly affecting our day-to-day work.
What was our ROI?
We have seen a positive return on investment, mainly through time savings and improved efficiency rather than reducing headcount. Safeguard by One Identity has reduced the amount of manual work involved in managing privileged accounts, access approvals, and audit reviews. For example, tasks that previously took several hours of manual coordination can now be handled much faster through centralized control and automation. I don't have specific financial saving figures, but it has reduced administrative efforts and provided strong security control offering good value for us.
What's my experience with pricing, setup cost, and licensing?
Our experience with the pricing and licensing was generally positive. The initial setup costs were reasonable considering the security and access control benefits we are getting. The licensing model was straightforward, although understanding the different options and requirements took some time during the evaluation. Overall, we felt the cost was justified by the value that Safeguard by One Identity provides in managing privileged access security.
Which other solutions did I evaluate?
We evaluated a few PAM solutions before selecting Safeguard by One Identity. The main options we considered were CyberArk and BeyondTrust. We compared them based on privileged access management, session control, integration capabilities, and overall cost. Safeguard by One Identity offers a good balance of features and fits well in our existing environment, which was the main reason we chose it.
What other advice do I have?
I would recommend Safeguard by One Identity to organizations that need stronger control and visibility for privileged access. My advice would be to clearly identify previous account and access requirements before deploying and to plan the integration properly. Initially configuring it can take some time, but once set up, it significantly improves security, monitoring, and compliance. I would also recommend spending some time training administrators so they can fully utilize the platform.
We use the cloud assistant feature. It provides an extra layer of security for critical privileged passwords and helps us maintain better control over access. At the same time, the approval process remains straightforward and does not add significant delays to day-to-day operations. Overall, it gives us better security without complicating the access process unnecessarily.
We have integrated Safeguard by One Identity with various parts of our business, mainly our identity and access management infrastructure. This helps us centralize privileged access and apply the same security controls across different systems. We also use it for our cloud and server environments.
The integration with our identity and access management provider and cloud server environments was relatively straightforward overall. There was some initial configuration and testing required, especially around connecting with our identity management and cloud environments. Once the integration was set up, day-to-day management became much easier. The documentation and support were helpful during the setup, although some of the more advanced configurations took a little extra effort.
From a security perspective, I think the AI capabilities need a strong control over access, data handling, and monitoring. In my experience, I am comfortable using AI as support for security operations, but I would still prefer to keep human review for important privileged access decisions. Overall, I would say the governance and security approach is good, provided AI security is properly configured and monitored.
I would say the AI output is generally accurate and useful for supporting security operations. It can help identify patterns and provide useful insights, but I still validate results before making important security or privileged decisions. I regard AI as a useful support tool rather than something to rely on completely without human review.
Overall, I have had a positive experience with Safeguard by One Identity. The biggest benefit for us is strong control over privileged access, along with session monitoring and auditing capabilities. It has helped improve security and streamline privileged account management. There are still areas that could improve, such as the user interface and advanced configurations, but I find the overall solution relevant and effective. I would rate this review a 9 out of 10.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Privileged access has been secured and daily audits now run with automated workflows
What is our primary use case?
I have been using Safeguard by One Identity for a couple of years now. My main use case for Safeguard by One Identity is managing and securing privileged access across the organization, which includes password vaulting, session management, and controlling access to critical systems.
A specific example of how I use it day-to-day involves session monitoring, recording, audits, and password rotation, as all those things help manage and secure access.
How has it helped my organization?
Safeguard by One Identity has positively impacted my organization as it automated the solution, making the process smoother, cheaper, and reliable. I believe it has reduced the time spent on the process by 20%, and it also reduced costs.
What is most valuable?
The best features Safeguard by One Identity offers include privileged access, privileged password management, session monitoring and recording, alerting feature, password vaulting, session recording, and automated access workflow.
The automated access workflow saves time, makes the process automated, and reduces risk and defects for my team day-to-day.
What needs improvement?
Improving usability and simplifying configuration would be beneficial to enhance Safeguard by One Identity.
For how long have I used the solution?
I have been working in my current field for over 15 years.
What do I think about the stability of the solution?
Safeguard by One Identity is a stable solution overall.
What do I think about the scalability of the solution?
Safeguard by One Identity's scalability is strong as it scales well in the enterprise environment, allowing systems to scale beyond the limit of one application, with the ability to add multiple nodes for password management.
How are customer service and support?
The customer support for Safeguard by One Identity is quite positive, offering good documentation and reliable response times with consistent support. I would rate the customer support an eight on a scale of one to ten.
Which solution did I use previously and why did I switch?
I have not previously used a different solution.
How was the initial setup?
The deployment of the solution took about eight weeks. The deployment was a smooth process with a short learning curve for our privileged users. Very small to moderate training was required to start using the solution as a short walkthrough and quick documentation check was enough to understand and begin using it.
What about the implementation team?
We have not integrated Safeguard by One Identity with any other parts of our business yet, but it is something we would be looking at in the future.
What was our ROI?
I have seen a return on investment as it saved approximately 25% of the manual effort that was required before and also saved about 15 to 20% of the cost of implementation.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is mostly positive as I find it quite cost-effective and it has a good licensing structure.
Which other solutions did I evaluate?
Before choosing Safeguard by One Identity, I evaluated other options such as CyberArk and BeyondTrust, but Safeguard by One Identity clearly stands out among them.
What other advice do I have?
My advice for others looking into using Safeguard by One Identity is to have a planned plan before implementation, identify what your systems are and the privileged accounts, and prioritize those needs, along with getting all the approvals for session policies, password rotation, approval workflows, and session monitoring.
I would rate this review a nine on a scale of one to ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized control of privileged access has improved security, auditing, and daily operations
What is our primary use case?
My main use case for Safeguard by One Identity is managing privileged access across Windows and Linux environments on a day-to-day basis. I use it to securely store privileged credentials, rotate passwords, broker privileged sessions, and provide controlled access to administrators without exposing the actual credentials. I onboard privileged accounts into Safeguard by One Identity and configure automatic password rotation after check-in or on a scheduled basis. Administrators can also submit access requests through Safeguard by One Identity, and according to the policy, the access is automatically approved or requires some manager or security approval. The access is granted only for the approved time window. I launch RDP or SSH sessions directly through Safeguard by One Identity, and the sessions are recorded and can be reviewed later for auditing or investigations. I regularly use the reporting features to verify who accessed privileged accounts, when they accessed them, and what actions were performed during the recorded sessions. This is particularly useful for compliance requirements such as PCI DSS or NIST. I have also integrated Safeguard by One Identity with Active Directory for user authentication and role-based access control, allowing permissions to be managed through the AD groups.
What is most valuable?
The best features Safeguard by One Identity offers, in my opinion, are its password vaulting, session management, just-in-time access, and auditing capabilities. Together, they reduce the risk associated with privileged accounts while simplifying compliance. In most cases, every time we have auditing, the fact that all the accounts are secured and managed through Safeguard by One Identity is always seen as a good choice and a good thing to do.
One of my favorite features is the automatic password rotation because users will never know their effective password or what the passwords originally are. Another of my favorite features is the session management. The fact that it launches the RDP or SSH and records all the sessions, which can be monitored or replayed, ensures that all activities are recorded in the account page. This allows for a quick answer to, for instance, SOC colleagues that need to know what happened, when, and from whom.
I integrated Safeguard by One Identity with Active Directory so that administrators authenticate using their existing domain accounts. I leverage AD security groups to assign access rights, which made user provisioning and deprovisioning much easier. When someone joined or left the team, I only needed to update their AD group membership, and Safeguard by One Identity would automatically enforce the correct permissions. It also improves security because every privileged action is linked to an individual identity, while privileged passwords remain hidden and are rotated automatically after use.
What needs improvement?
In my opinion, the biggest challenge is that I do not have exact organization-wide metrics to share, but I think they should improve the overall use for new users and people who are not very familiar with PAM or IAM. They should facilitate the overall training. Perhaps on their website, they could improve their training and the certification process.
From my experience, the AI capabilities of Safeguard by One Identity generally produce relevant and useful insights, particularly for highlighting potentially risky privileged activity or surfacing information that deserves further investigation. I have not encountered major accuracy issues, but I also would not rely on AI alone for security decisions. In a PAM solution, AI should support analysts, while policy enforcement and final access decisions remain governed by established controls and human review.
The integration with those internal tools and ticketing services was initially difficult because of the documentation. It was somewhat difficult to interpret it properly and apply it to our infrastructure, but through modern tools such as AI, I was able to implement it properly.
For how long have I used the solution?
I have been using Safeguard by One Identity every day for my working tasks since I started working in the cybersecurity field, approximately three to four years ago.
What do I think about the stability of the solution?
Safeguard by One Identity is stable.
What do I think about the scalability of the solution?
Safeguard by One Identity's scalability is straightforward because it scales very effectively for enterprise environments. The platform is designed to manage a large number of privileged accounts, assets, and users while maintaining centralized control over credentials, access workflows, and session monitoring.
How are customer service and support?
The customer support for Safeguard by One Identity is quite good. I would rate the customer support an 8 out of 10 since the support team is knowledgeable and helpful, especially when dealing with technical issues or complex configurations. The main areas for improvement would be faster resolution times for some advanced cases and more proactive guidance, but overall, the support experience has been positive.
Which solution did I use previously and why did I switch?
Before Safeguard by One Identity, I had a more manual approach, relying on a combination of password management processes, spreadsheets, scripts, and existing administrative controls. I moved to Safeguard by One Identity because I needed a more centralized and mature PAM solution with strong governance, automation, and auditing capabilities.
How was the initial setup?
Most of the users are not PAM specialists, so at first glance, they always encounter some issues with the overall use. However, after some brief training and documentation, they are able to perform the daily business as usual tasks. During my work experience, I have managed both cloud and on-premise solutions, but in my company, Safeguard by One Identity is still on-premises.
What about the implementation team?
Aside from the Active Directory integration, I have integrated Safeguard by One Identity with SIEM so that the audit events are forwarded. I also use some automation and APIs for account onboarding, reporting, integration with internal tools, and integration with ticketing services.
What was our ROI?
I would say that I saw a positive return on investment with Safeguard by One Identity, although the biggest benefits were not just direct cost savings. The main return on investment came from reducing manual effort, improving security, and avoiding operational compliance costs associated with poorly controlled privileged access. I saved a lot of time, but before Safeguard by One Identity, a privileged access request could involve finding the right owner, confirming approval, sharing credentials securely, and later changing the password. Depending on the situation, this could take anywhere from 30 minutes to several hours. With Safeguard by One Identity, the same process could often be completed in a few minutes through an automated request and approval workflow, with the session launched directly from the platform.
What's my experience with pricing, setup cost, and licensing?
The fact that Safeguard by One Identity has been implemented has improved the overall company image according to auditing. Moreover, it has improved our security posture and operational efficiency. I have eliminated password sharing, automated password rotation, and recorded privileged sessions, which by default significantly improve the security aspect. At the same time, integrating it with Active Directory and using automated workflows streamline access management, so administrators could get the access they needed without compromising security.
Which other solutions did I evaluate?
I evaluated other options before choosing Safeguard by One Identity, looking into products that are recognized in the market such as Delinea, Thycotic, HashiCorp, BeyondTrust, and CyberArk.
What other advice do I have?
I would rate Safeguard by One Identity an 8 out of 10. It is much more reliable with strong capabilities around password vaulting, session management, privileged session recording, and automatic password rotation. It does a very good job of securing privileged accounts while remaining straightforward for an administrator.
When I think about Safeguard by One Identity's AI capabilities, my first association is governance and security rather than productivity. Any AI feature should enhance visibility, risk detection, and policy enforcement without compromising control over privileged access. AI is valuable when it helps identify risks, detect anomalous privileged activity, and improve visibility. Governance policies and human approval should continue to control privileged access.
First of all, I would advise you to take your time and read the manuals. For the overall implementation aspect, plan it carefully, focus on processes as much as technology. Start by identifying critical privileged accounts, define clear access policies, integrate with AD, and automate password management whenever possible. A phased rollout with good communication and training will help users adopt the platform and maximize security benefits.
I use Safeguard by One Identity's Cloud Assistant feature. The main benefits are that it strengthens protection for high-risk credentials without creating unnecessary friction for administrators. For highly sensitive passwords, such as domain administrator, root, or emergency or break-glass accounts, the Cloud Assistant adds an additional control before the access is granted. Instead of applying the same approval process for every privileged account, I can apply stronger controls only where they are needed most. Moreover, administrators can still get required access quickly while security controls run in the background, avoiding lengthy manual approval claims for routine access scenarios. The goal is not just to block access but to ensure that privileged access is controlled, monitored, and appropriate based on the risk level. Access activity can be tracked and audited, giving the security team better insights into how critical credentials are being used.
Privileged access has become more controlled while support and web integration still need improvement
What is our primary use case?
My main use case for Safeguard by One Identity involves the management of domain privileged accounts, therefore integrations with Active Directory, specifically for applying these to Windows and Linux servers, where RDP and SSH sessions are monitored, along with password management via the SPP module of Safeguard. Recordings are carried out through SPS, and so far it has never happened that we had to implement restrictive policies that customized the standard connection policy.
In addition, we have also implemented SPS with the SIEM for sending reports and monitoring functionalities, as well as security alerts and notifications. We have also implemented access via OAuth 2.0 for SPP access and, on some occasions, have implemented web applications through the insertion of an RDP application on a server.
A specific example of a project where Safeguard by One Identity played a central role is when there was no management of privileged accounts and access occurred without monitoring, resulting in direct access to critical systems. The customer requested the implementation of Safeguard by One Identity to resolve this situation, so we implemented both modules, SPP and SPS, importing the entire pool of privileged accounts needing maintenance, which included password management.
We also included all the most critical targets requiring SPS to record all activities performed on the machine. We added all the users needing access to these targets with these accounts and configured the various entitlements, allowing for much cleaner and more controlled governance of privileged accounts.
So far, all cases have been fairly simple and have been fully covered. There was one instance where a customer needed to integrate the SIEM not via the standard connection provided by One Identity but requested integration via APIs, which are not yet currently available. On the other hand, we encountered some critical situations regarding web applications, which were handled by customizing the script using AutoIt. It would be beneficial if One Identity implemented web application management more similarly to how CyberArk does.
What is most valuable?
In my experience, the best features offered by Safeguard by One Identity are quite basic for a PAM product, though there are certainly aspects that can be improved. For example, making RDP application integration a more integral part of the product would help, as it currently requires fairly heavy customizations done externally to Safeguard. Overall, all the basic functionalities are there.
The main positive aspect of Safeguard by One Identity is that privileged account management is delegated to SPP, making it much more difficult for credential thefts to succeed. If they did occur, SPP would neutralize all the efforts made to retrieve the passwords within a day since passwords are rotated daily, for example. Moreover, undesired access is reduced to a minimum because it would be reported immediately, allowing for the reconstruction of events thanks to the recordings made by SPS.
Safeguard by One Identity has had a positive impact on my organization and my clients' projects, as several customers ended up satisfied after implementation and continued to use the product. There have never been any complaints, which indicates that the customer's needs were effectively addressed.
What needs improvement?
Based on my experience, Safeguard by One Identity could be improved by having stronger integration, perhaps starting with the ability to add API connections for the SIEM. It would also be beneficial to have a stronger implementation of RDP applications for web applications. Adding more supported platforms or updating the list could be helpful.
Regarding features and usability, we had a customer who needed to implement AS/400 systems, which were not supported. We attempted to establish privileged connections, but it was not possible, even after requesting support from One Identity, who were unable to solve the situation. It might be appropriate to either remove AS/400 from the supported platforms or address this issue.
For how long have I used the solution?
I have been using Safeguard by One Identity since 2021, starting with theoretical courses provided by One Identity, during which I spent three months studying the product. Starting from February 2022, I began implementing the solutions for various customers who needed a PAM solution.
What do I think about the stability of the solution?
Based on my experience, Safeguard by One Identity is quite stable. We have never encountered issues.
What do I think about the scalability of the solution?
Safeguard by One Identity excels in terms of scalability. From that standpoint, it is very scalable and quite easy to increase the numbers, always within license constraints. No issues were encountered during expansion of Safeguard by One Identity. If any slowdowns arose, we addressed them by increasing the appliance's resources.
How are customer service and support?
Unfortunately, my experience with Safeguard by One Identity's customer support is not very positive. They tend to respond slowly, generally do not find solutions effectively, and it is challenging to request calls that could resolve issues more quickly. From this perspective, support could improve significantly. Customer support is not very active, not very fast, nor efficient, which indicates they should work on enhancing efficiency.
Which solution did I use previously and why did I switch?
Before choosing Safeguard by One Identity, I had used CyberArk, which I must say is a bit more complete and more user-oriented, especially concerning support.
How was the initial setup?
I implemented Safeguard by One Identity in both ways. There are customers who wanted an on-demand solution, which we integrated without any issues, and then there are customers who preferred on-premise installations, where we downloaded the required ISOs, installed them on virtual machines, configured the appliances, and set up the clusters independently.
Generally, it takes about five to six months to achieve full operability with all systems active, though this timeframe is mainly due to delays on the customer side.
In terms of the deployment's effect on privileged users, the transition was quite smooth. No one complained about the change, as the management process did not change much. Instead of going directly through SSH and RDP clients, they simply had to use the interface with the connection package already prepared.
The amount of training needed to start using Safeguard by One Identity amounts to a couple of weeks for both those who manage it and end users.
What about the implementation team?
The company I work for is a One Identity partner.
What was our ROI?
I do not know if a return on investment has been obtained with Safeguard by One Identity, as I only deal with implementation. I imagine customers have seen improvements in security, but I am unaware of cost savings.
Which other solutions did I evaluate?
Before selecting Safeguard by One Identity, we typically evaluate CyberArk or Delinea as the main solutions to consider. This was the first PAM solution used by these customers, as it was the first option and the initial solution.
What other advice do I have?
Safeguard by One Identity has had a positive impact on my organization and my clients' projects, as several customers ended up satisfied after implementation and continued to use the product. There have never been any complaints, which indicates that the customer's needs were effectively addressed.
My advice to others considering using Safeguard by One Identity is that if you are looking for a product that handles the basics at a fairly low price, then it is appropriate for your needs. However, if you are looking for a product that allows for a lot of customization, perhaps it is not the most suitable choice. I would rate this product a seven out of ten.
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Centralized vaulting has secured privileged access and simplifies automated credential rotation
What is our primary use case?
I have been working with Safeguard by One Identity platform for the last one year, which is the PAM solution. We are using it as a Privileged Access Management solution as a point of security, as the first point of security towards managing PAM and PIM. We use it for securely managing privileged credentials, controlling administration access, and monitoring privileged sessions. We also monitor the vaults for compliance of the logs, which have been forwarded to our SIEM platform for further security controls and monitoring.
We use it for our privileged sessions, which has been acting as a centralized password vaulting and automated credential rotation platform. The automated credential rotation feature is the best feature I have used, and I have never seen it in different products as of now.
The onboarding was seamless. We have onboarded approximately 500 to 1000 users to the PIM. Certain users have certain accesses that need to be limited over specific time frames and as per their administrative requirements. This has been managed through that platform, and we have not observed any kind of issues.
Secure Remote Access feature is for our hybrid and remote employees, safeguarding our environment from external threat actors and preventing attackers from trying to access our network by using this Remote Access Privileged Access feature.
The integration was quite easy. We have FortiGate and FortiClient VPN in place, and it has been a seamless integration with this platform, enabling us to get access to the Remote Access feature over OneLogin. We are now managing and getting access to our critical systems by using the jump host available with this feature.
This integration has improved our enhanced security. It has been acting as a centralized vault which reduces our risk of credential theft, misuse of credentials, and prevents compromised hosts and privileged accesses to our critical hosts through this integration.
I would rate this at eight.
What is most valuable?
The features I find most valuable are the password vaulting and the auto-rotation features like password security complexities and the OWASP Top 10 vulnerabilities. It is suggested to rotate the password into certain time frames which are recommended by the security team, and this has been performed by using this application. We have been monitoring session monitoring via the SIEM tool. These logs have been forwarded there. MFA integration is also available, which has been helped by One Identity. We have managed OneLogin and One Identity implementations into our organization, and these real-time privilege alerts and vault alerts are being monitored. These are quite valuable things for us.
The features I liked the most about Safeguard by One Identity are the password vaulting and the automatic password rotation feature. MFA integration with the OneLogin platform was seamless as the organization is the same for them. Detailed audit logs are also available while clearing our audits. While troubleshooting, we need those audit logs, which have been forwarded over the SIEM, with reports sent to the admin team to get those reviewed if there are any certain changes made by the team which are not known to them.
Privileged users and systems are getting protected by using these solutions, and all privileged users access this portal with their credentials quite easily. It has been eliminating their overhead to manage this manually or access manually. Admin overhead gets reduced due to it, and the overall efforts are reduced.
There were no negatives observed. All observations were positives like the self-service access granted to users. Users can request privileged access to the portal, reducing dependencies on administration for every request. Built-in approval workflows are also available, so all these efforts have been reduced from manual ones.
What needs improvement?
I would like to highlight a couple of points, which are UI modernization. In the new world of AI, we are thinking about how AI can be helpful for detection capabilities in PAM solutions and easier reporting flexibility. There should be a chatbot feature in Safeguard by One Identity so we can easily find out the SOPs and documentations. By using chatbots, we can directly ask queries to them, and they can respond with the solution or steps.
The chatbot is the only suggestion I have as of now.
What do I think about the stability of the solution?
I have not observed any stability issues.
What do I think about the scalability of the solution?
As of now, we have implemented it for more than 250 users, and there have been no issues observed. It has been scalable.
How are customer service and support?
The setup was quite simple and easy for us, with help from the support team, which has been quite helpful for us in implementing this feature.
The vendor support was with us during the implementation phase. They helped us with the initial implementation and all of the documentations.
For end users, we have rolled out SOPs on how to manage and access the tools which are in the environment and critical servers. The SOPs have been built for that. For management, training sessions have been introduced by this vendor like OneLogin.
The team was there to support us in terms of integrations.
Which solution did I use previously and why did I switch?
This is our first PAM solution.
How was the initial setup?
The setup was quite simple and easy for us, and getting help from the support team, which has been quite helpful for us in implementing this feature.
Regarding the setup, it was quite easy and intuitive for us to get to know how we can onboard it. All the SOPs and the documentations are available on their portal, so it was easy.
What about the implementation team?
The vendor support was with us during the implementation phase. They helped us with the initial implementation and all of the documentations.
This has been integrated with our SIEM platform, which is the central monitoring platform for the SOC environment for cybersecurity. The team has built certain use cases related to the threat environment for abnormality detection, unusual logins, and false logins. Such use cases have been built into the SIEM platform. This is the external integration.
The integration into the SIEM platform was supported by the syslog method, which has forwarded these logs. It was supported so that all of these details have been transferred to the SIEM easily, and all the fields and logs have been mapped as per the supported mechanism.
What was our ROI?
It took approximately three months to go into production.
Which other solutions did I evaluate?
I was not part of the admin team evaluating alternate solutions, so I am unable to answer this question. I am the user of this product as of the date.
What other advice do I have?
Regarding the usability and functionality, the UI is quite intuitive and simple to handle for new users. Whenever new users are getting access to it, with the help of the documentations which are cleaner in format and easy to access, all of the things are in place with the help of the initial dashboards. We get to know what all of the functionalities are there.
While considering Safeguard by One Identity, customers can do the POCs if they want to, but however, in terms of feature-wise, it is a good product to have. It has all of the features required for a PAM solution. I rate this solution at eight out of ten.