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AWS FreePBX v16 with included Technical Support

TheWebMachine Networks | 16.3

Linux/Unix, CentOS 7.8 - 64-bit Amazon Machine Image (AMI)

Reviews from AWS Marketplace

35 AWS reviews

External reviews

8 reviews
from G2

External reviews are not included in the AWS star rating for the product.

5-star reviews ( Show all reviews )

    ETD

3 years ago and running strong

  • October 16, 2019
  • Review verified by AWS Marketplace

We migrated 2 on site platforms to 1 AWS FreePBX because of dying and outdated hardware and haven't looked back since. With AWS reliability and The Web Machine's technical know how and expertise, there's little need to worry any more. Can't say enough about Mike at TWM and how his expertise has made our company successful in this project.

    Jim S.

This solution solved huge problems for us.

  • October 09, 2019
  • Review verified by AWS Marketplace

We moved our virtual PBX from our phone carrier to AWS because the carrier was unable to provide current versions of Asterisk and FreePBX. Our instance from TheWebMachine has been running flawlessly since January 2019. Updates are a snap, and the support people respond almost instantly when I have a problem or a question. We’re a 70-user non-profit with two locations – I especially recommend this system to non-profits as the AWS $2K donation can mean that you’re only paying $40 per month for most of the year for your PBX. Is there a learning curve to managing your own hosted PBX? Sure. Is it worth it? Oh yeah! You need a rock-solid internet connection, but that’s true of any hosted PBX.

    Drew M.

Great Product with Great Service

  • October 03, 2019
  • Review verified by AWS Marketplace

I have been using AWSFPBX from TheWebMachine for 3 years in production now. Our system ran great upgrade after upgrade, eventually we suffered a hack (likely our fault on loose configs). Reaching out to their support is easy and they are prompt to reply after each and every response *unusual for most companies*. They helped analyze my situation and gave a thorough solutions based approach. In the end we went the nuclear route and blew up the old machine, they offered step-by-step support to help with this although I did not need that as I'm pretty familiar, but nice to no the support is there! I ALWAYS recommend this AMI to any business I encounter that needs a solid PBX in the cloud.

    CloudVoiceTel

Great product, great value, great support, and nice people

  • April 14, 2019
  • Review verified by AWS Marketplace

I have used various cloud-based systems over the years and many of them have been very good. I'd have to say that TheWebMachine provides not only a great product, but one that can grow as you need, and that has great support. I like the support so much for the following reasons. First, the support that is provided is responsive, effective, and at an expert level. Second, it is provided by nice people that treat you as you would like to be treated. I enjoy working with TheWebMachine and I am able to provide my clients with a great platform filled with value.

    Rex L. F.

Easy PBX VoIP Solution

  • April 12, 2019
  • Review provided by G2

What do you like best about the product?
It’s a great solution if you’re an asterix newbie and need the flexibility provided by a self hosted pbx.
What do you dislike about the product?
The interface can be a little confusing. Unless you’re familiar with some of the voip terminology, that is.
What problems is the product solving and how is that benefiting you?
Easy self hosted voip solution, but still offers the ability to dig right into the asterix if you’re an advanced user or have specific needs.

    Benjamin M.

FreePBX powers complex VoIP solutions without the complexity

  • April 11, 2019
  • Review verified by G2

What do you like best about the product?
The custom programming and configuration options are limitless. Our company is powered by FreePBX and it's extensibility. I love that it's a cinch to install, and intuitive to configure from the graphical portal. It's truly powerful.
What do you dislike about the product?
The back-end functionality is fairly complex, but there's good documentation available via the official means as well as third-party resources.
What problems is the product solving and how is that benefiting you?
Making VoIP managed with ease. Registering phones, adjusting call flows, and managing the more complex details via GUI is a treat. We needed something to manage Asterisk and other VoIP-oriented programs, and this has been the key.

    Health, Wellness and Fitness

Awesome

  • April 04, 2019
  • Review provided by G2

What do you like best about the product?
Easy to use all the information you need is right at your fingers
What do you dislike about the product?
Take a long time to search for calls and download
What problems is the product solving and how is that benefiting you?
Tracking number of calls
Recommendations to others considering the product:
It's free

    Sessions

Awesome Product

  • August 15, 2017
  • Review verified by AWS Marketplace

This product is well worth the extra money for yearly support. Install was super simple one-click install and had its own security group already built which is a huge time saver as all the ports needed for SIP out of box. Asterisk was ready to go as soon as the image was done spinning up.

Tech support was always super helpful and very thorough in response to questions.

    PSH

Great support

  • March 15, 2017
  • Review verified by AWS Marketplace

Just moved the FreePBX instance into my production environment. So far everything seems good had one config issue but i chatted on-line with their support dept today and they quickly pointed me in the right direction. I was Impressed with how easy it was to reach support and how knowledgeable they were.

Thank you.

    John D.

Amazing service, THE BEST SUPPORT!

  • February 04, 2017
  • Review verified by AWS Marketplace

We have been using the AWS FreePBX for a little over a month now.
What can I say, is it easy to use? Yes, one of the easiest platforms I've ever had the privledge of using.
Was set-up fast? I had the whole system up and running in less that 20 minutes!
Can I live without it? Probably, but I wouldn't want to!!
I normally do not write reviews, but the AWS FreePBX is indeed something else. If it can help someone make a choice on between trying it or not I would definitely recommend giving it a shot. I assure you, you will NOT be disappointed!
Something very important,
TheWebMachine Networks Customer Service is very fast at responding and friendly too.
I wish i could leave 1000 stars instead of 5 on the feedback...

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