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X-pack functionality is a game-changer
Being able to use X-pack functionalities like security, monitoring and alerting has made it much easier for us to secure and optimize our elasticsearch experience. Role-based access control (RBAC) that is part of X-pack security was an essential part of our decision to move to Elastic Cloud.
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Swiftype Site Search
What do you like best about the product?
There are three big elements that I love about this service: 1) The ability to customize metadata and affect the ranking of returns based on that metadata. 2) The ease of customizing our results displayed to the user. 3) The ability to re-index our website or individual pages on demand.
What do you dislike about the product?
So far, nothing. Before making the decision to use Swiftype I tested two or three other search providers. None were anywhere near as easy to use as Swiftype.
What problems is the product solving and how is that benefiting you?
We have used Google Site Search for several years and have been frustrated with our lack of control in indexing content and returning data with customized sorting.
Recommendations to others considering the product:
Swiftype has been extraordinary in providing support. We only needed support because of our highly customized implementation of their service. In another implementation we used their default options and it was incredibly easy.
Swiftype changed the game for us
What do you like best about the product?
The speed of creating an engine for deployment on a new site can't be beat. And Swiftpe takes UX very seriously. The rankings/weight/synonyms settings make customizing your results a clear and satisfying task. My weekly analytics email is now essential to our content planning and overall governance. This is a product that can be appreciated by developers, designers, writers, marketers, analysts and any other members of a web team.
What do you dislike about the product?
I am sometimes unclear on the process for indexing new content.
What problems is the product solving and how is that benefiting you?
We have a lot of sites and Swiftype has made deploying search a non-issue. We're now adding it to every new site we build. Prospects come to our sites looking for information and I can trust that we're able to return that information in a fast and clear way—and styled to fit each site's design.
Exceptional customer service, excellent product
What do you like best about the product?
The customer service has been excellent. The response time for customer service is above the industry average. The autocomplete is a bonus that adds value to the product.
What do you dislike about the product?
The dashboard. It is often difficult to find how to remove and add urls especially if the url has been deleted.
What problems is the product solving and how is that benefiting you?
Site search was paramount to the success of the business. Increased sales and customer satisfaction.
Recommendations to others considering the product:
For an internal site search, it's the best solution. Once implemented, it's easy to maintain and very convenient to have the headache of site search off-loaded to someone else. The search is powerful and fast.
Full-featured but simple search
What do you like best about the product?
Swiftype balances flexibility with simplicity. At one extreme, you can do all sorts of customizations - set up synonyms, rank results by hand, tweak the search algorithm by changing weights, even index content programmatically with their API. At the other extreme, it's very easy to set up a crawler-based engine - set it and forget it, it just works.
What do you dislike about the product?
Most troubleshooting involves emailing a ticket and waiting a day or so for a reply. The responses are detailed and helpful, but it would be nice to have a little faster service. However, my support tickets have all been very technical or on advanced topics; I haven't needed to contact support for anything mission critical.
What problems is the product solving and how is that benefiting you?
Swiftype allows us to search across about 15 different domains. As a university, we have a lot of different vendors and systems, so we can't just consolidate everything on a single website. Swiftype helps all of our audiences - current students, prospective students, alumni, parents, faculty, and the general public - find the content that's relevant to them.
Recommendations to others considering the product:
Take the free trial. It's very easy to set up and show some of the improvements you'll see.
Swiftype has changed the way users use our site
What do you like best about the product?
How easy it was to implement! I just installed their Wordpress plugin, added a search box, and all of a sudden it was working. We used the plugin for about two years and then once the tech team had more bandwidth we implemented the site crawler.
What do you dislike about the product?
I was unable to combine multiple Wordpress installations
What problems is the product solving and how is that benefiting you?
Our website has over 600 pages so it could get very difficult for users to find the page they are looking for. With Swiftype we can make sure that the most important pages show up first.
Recommendations to others considering the product:
Go with the Crawler not the wordpress plugin if you have time to implement it.
Great Site Search and Helpful Staff!
What do you like best about the product?
Accurate results, easy to use, feature packed, helpful reporting, clean UI, and very helpful team who's always been their for us. I can't say enough great things about Swiftype.com.
What do you dislike about the product?
i honestly have no complaints. Anything we have needed for our ecommerce site can be accomplished.
What problems is the product solving and how is that benefiting you?
Swiftype powers our websites in terms of site search. We have multiple sites that are all powered by Swiftype. Super easy to use, great UI, and they also have helpful reports to gain insight as to what our customers are searching for.
Recommendations to others considering the product:
Absolutely. Their product is great but their level of support is second to none. I contacted them on a Sunday and had one of the cofounders personally reach out and solve my problem. I can't say enough about this company.
New to Search
What do you like best about the product?
Being able to easily create search results and my current contact has been really helpful. (Mike Wong)
What do you dislike about the product?
A tough learning curve. Haven't looking for tutorials yet.
What problems is the product solving and how is that benefiting you?
Making sure the right products are showing up based off search.
Simple and accurate search tool
What do you like best about the product?
I like that the customization and weighting of search results is easy to update and change. If I want to make sure that a result is prominent for a search or absent for a search it is very easy to control.
What do you dislike about the product?
Some of the installation instructions and steps are a little confusing for the amateur. I wish it were a little more user friendly in this regard.
What problems is the product solving and how is that benefiting you?
Swiftype allowed me to put an easy to customize search tool on a small website with very little cost.
Recommendations to others considering the product:
This is a great tool for small and large sites, it is easy to use for the amateur and after some trial and error you'll be proficient at it in no time.
So fast
What do you like best about the product?
The speed is incredible. Querying 2 billion or more documents usually returns results in less than 500ms, and sometimes way faster.
What do you dislike about the product?
Understanding why some queries are slow while others are blazing fast isn't very intuitive sometimes.
What problems is the product solving and how is that benefiting you?
Querying big data in the fastest way possible.
Recommendations to others considering the product:
Give it a try, especially if you're still on MYSQL and the database is becoming a bottleneck for performance
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