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Affordable backup solution
What do you like best about the product?
The price point of the application. As well as it's functionality.
What do you dislike about the product?
I don't like how you are allowed to do things in MSP360 that the software doesn't want to do them. If it is unable to do that function the way I'm trying to do it, it shouldn't allow me to select that option.
What problems is the product solving and how is that benefiting you?
Backups at an affordable price.
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Does what it says on the tin
What do you like best about the product?
One of the better backup products out there, generally happy with the interface overall, easy to add new customers, easy to integrate with storage platforms, committed support guys who will keep trying to help you resolve a problem
What do you dislike about the product?
Sometimes items are not quite where you expect them to be but they are working to improve all the time
What problems is the product solving and how is that benefiting you?
reliable and efficient offsite backup
Excellent, reliable service
What do you like best about the product?
Works remarkably well, is reliable, consistent backup, great notifications
What do you dislike about the product?
Cost is a bit of a concern with multiple accounts. Discounted volume pricing would be appreciated.
What problems is the product solving and how is that benefiting you?
We use MSP360 as our go-to backup solution for all accounts. Primarily Server, SQL and VM Backup and recently M365 backup.
Best cloud application for all your office needs
What do you like best about the product?
Easy uploading and downloading
Reliable
Good speed
Reliable
Good speed
What do you dislike about the product?
Pricing should be reduced and some other pricing should be included for offices.
What problems is the product solving and how is that benefiting you?
Cloudberry is a nice backup software that helps your organization to remain on the safer side by creating a backup of all your important data.
Easy to use and for managing large data
What do you like best about the product?
Ease of managing large volume of files. I always use it for transferring data and integration to automated tools
What do you dislike about the product?
It needs a UI update and more customization for its look and feel
What problems is the product solving and how is that benefiting you?
It helps us backup files especially voluminous ones
Offline backup application options.
What do you like best about the product?
I do very much like that you can include remote storage systems for your repository and or can use the intergrated systems provided through MSP360. The GUI has gotten much better than it was at the beginning of when we started used the platform therefor giving it ease of use like capabilities. You can also customize the backup profiles which is a good feature.
What do you dislike about the product?
I would very much like a means or ensuring that within the backup profiles you could easily exclude things like dropbox, box, onedrive, google drive folders.
What problems is the product solving and how is that benefiting you?
The need to have on site hardware for backups and then having to configure it to replicate off site.
Very good service
What do you like best about the product?
I was looking for a solution to backup Hyper-V virtual machines that fell into my lap. I looked around and kept seeing MSP360 popping up. They set a meeting up with me and went over every question I had and had an answer for everything I threw at them. I feel confident if there was a failure or I needed to restore a VM I would be able to, and have done so on a couple occasions. I have since switched all of my customers to MSP360 from SQL version of backup, to just a normal windows server to replace the on prem windows server backup. Couldn't be happier with the level of service and support I have gotten.
What do you dislike about the product?
I haven't seen any issues or downsides. There have been a few times backups didn't complete and errors thrown, but normally it was an issue with my configuration of the backup, or the first backup not being complete when starting a second backup.
What problems is the product solving and how is that benefiting you?
Backup and ransomware mitigation of backup, as well as eliminating having only an on prem backup in case of fire or corruption.
Haven't had any issues
What do you like best about the product?
The licensing is friendly for very small businesses like mine
What do you dislike about the product?
Sometimes it defaults to a server edition
What problems is the product solving and how is that benefiting you?
Allows me to provide low cost, reliable cloud backup for my managed services customers and makes my customers "stickier".
Does what it needs to do, and is reliable!
What do you like best about the product?
It's easy to install and configure, and gives helpful troubleshooting info if a backup fails for some reason. MSP360 also offers clear visbility on historic backup status. Also their support
What do you dislike about the product?
It's a bit cumbersome when rebuilding a server and therefore needing to restore a past backup to a different server, but the process is possible, and their support are on hand to assist if needed!
What problems is the product solving and how is that benefiting you?
MSP gives us confidence that our important data is backed up, and in the event of a catastrophic system failure, we can rebuild our servers without too much difficulty.
It just works, without all of the nonsense
What do you like best about the product?
The platform is extremely easy to use, and they have great storage options. I have always been able to get through to customer support whenever I had a problem. Installing the agent only takes under a minute and you can begin implimentation which is also a breeze.
What do you dislike about the product?
More of an annoyance than anything, the syncing of the backup data can give undesireable results.
What problems is the product solving and how is that benefiting you?
I do not have to worry about my system and data backups, because it just works and is always there.
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