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Great product with prompt support
What do you like best about the product?
Stable product, running without issues for more thant 10 years.
The documentation is very good.
We recently migrated to an appliance with pfSense+ and needed to contact the product support. They solved the problem in few minutes.
The documentation is very good.
We recently migrated to an appliance with pfSense+ and needed to contact the product support. They solved the problem in few minutes.
What do you dislike about the product?
The only issue we had was the difficulty updating pfSense+ due to a recently installed interface, and that cost us a lot of time trying to find the problem ourselves. This would be unnecessary if there was any warning that this happened when changing hardware. The positive part is that after contacting product support the issue was resolved within minutes.
What problems is the product solving and how is that benefiting you?
Connecting several VLANs to the Internet with separate NAT rules for each, Firewall, DHCP server, Virtual IP addresses, DNS resolver, NTP server.
Additionally, we're preparing the deployment of a new pfSense in a High Availability configuration.
Additionally, we're preparing the deployment of a new pfSense in a High Availability configuration.
Fast, reliable, confident
What do you like best about the product?
Really easy to use, good documentation, great support!
What do you dislike about the product?
Nothing! All is working well. VPN are really easy to configure and use.
What problems is the product solving and how is that benefiting you?
Secure connection PTP to branches and personal to our dislocated personnel.
Fast response!
What do you like best about the product?
Support responded within 10mins to my email
What do you dislike about the product?
Incremental updates do not always work properly.
What problems is the product solving and how is that benefiting you?
Secure firewall
Bricked device 1100
What do you like best about the product?
Raised a ticket in the early hours after a software fault. pfSense support responded with a solution within 30mins! didn't expect support out of hours, really impressed
What do you dislike about the product?
Nothing so far. The software and support has been great
What problems is the product solving and how is that benefiting you?
Providing open-source cost-effective solution that scale and provides flexibility for my needs as a home user. It also makes sense environmentally that their software can be updated unlike vendor routers that are thrown away after a time
Prompt, friendly and knowledgeable
What do you like best about the product?
Supportive user community, updated product, competitive pricing
What do you dislike about the product?
Not really dislike but would be good if package manager can be more stable.
What problems is the product solving and how is that benefiting you?
Securing the network and providing access to remote users. Time saving, low cost
Simple, powerful, greeat customer service
What do you like best about the product?
How easy it is to setup and use. The quality of the documentation and the broader ecosystem of help available. And Netgate's customer service is exceptional.
What do you dislike about the product?
The only UX issue I would suggest fixing is to keep the menu structure at the top pinned, like a frozen row in Excel, so longer pages can easily see the menu.
What problems is the product solving and how is that benefiting you?
Robust small to enterprise router, vpn, and other automations we need.
professional support, super fast
What do you like best about the product?
the product just works and has excellent support when you need it.
What do you dislike about the product?
The status led's could be a bit friendlier and strategically placed.
What problems is the product solving and how is that benefiting you?
i can grant my staff remote access via VPN knowing my public-facing ip's are relatively protected by a firewall that works.
Great support and hardware
What do you like best about the product?
The support they have provided has been far superior to that we received from Cisco.
What do you dislike about the product?
I wish there was a dashboard to control all of my PFSense firewalls from.
What problems is the product solving and how is that benefiting you?
We needed a solid firewall that could also support our user VPNs and provide a IPS solution.
Easy for the beginners and full feature for the professionals
What do you like best about the product?
Low requirement on on the hardware. You can run it on just about anything.
What do you dislike about the product?
pfSense CE is a bit outdated on the new hardware, pfSense plus lacks a direct installation image. Install the CE version then upgrade to the Plus version is a bit painful.
What problems is the product solving and how is that benefiting you?
What problem solved, not just one! The cost compared to Cisco was peanuts. The ability to install OpenVPN was a God send for the remote users. Stable is another primary reason.
Customizable Firewall and Router with Great Performance
What do you like best about the product?
It is a highly customizable firewall and router that will fit most of our clients' use cases. BGP IP announcement along with L3 firewall and basic routing with no vendor lock-in. We can buy direct from Netgate or put on a VM and deploy in minutes.
What do you dislike about the product?
No REST API Support in 2023 is making us slow down our installation of new pfSense deployments. The fractured features between pfSense+ and pfSense CE are a concern as we cannot review and audit source code for our stricter clients regarding upgrading and change notes between versions.
What problems is the product solving and how is that benefiting you?
Core Router and Firewall for our business customers (at their office/core and edge locations). pfSense also allows us to to setup site-to-site setup via IPsec in spoke and hub for unified networking and routing between all locations.
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