Device42 - Discovery & Dependency Mapping - Cloud & Hybrid IT
Device42 | v19.03.10Linux/Unix, Other Rocky Linux 8.10 - 64-bit Amazon Machine Image (AMI)
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G2 Feedback
What do you like best about the product?
The platform helps enterprises gain visibility into their IT assets, applications, and network dependencies.
What do you dislike about the product?
The organization should provide a demo or free trial for businesses and individuals to try out if the platform meets their need.
What problems is the product solving and how is that benefiting you?
Device42 provides comprehensive solutions for IT infrastructure, including asset management, data center management, and dependency mapping. With a growing customer base and strong industry presence, Device42 is recognized as a reliable and innovative IT asset management solution provider.
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Powerful discovery and ADM solution and outstanding support
What do you like best about the product?
Overall we're ery happy to be a Device42 customer, they're very customer oriented and working together with them happens always on a partnerhsip level and in a very kind way.
Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continously a satisfied customer.
In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can proof that the root cause isn't in our environment but in Device42, that's great team work.
They're also very good in continuoulsy developing the product further, release new features and strive to make it better and better. The solution is very user friendly designed, but also very powerfull with all it's discovery features.
At the beginning I was a bit missing a standardized training approach, like web based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the begining a good set of trainings and also a certification apporach. Also here the content is constantly growing and improving.
When we were looking for a discovery solutions with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proofed it until today that we went for the right solution.
Their support is really outstanding, of course during the implementation there were challenges and areas for improvements, but they picked them up and made sure they get solved. This was not just limited to the beginning, they really try to make sure we're continously a satisfied customer.
In case we run into questions or issues we can always rely that the support is picking it up very open minded and tries to help us to get it solved, without questioning immediately whether we can proof that the root cause isn't in our environment but in Device42, that's great team work.
They're also very good in continuoulsy developing the product further, release new features and strive to make it better and better. The solution is very user friendly designed, but also very powerfull with all it's discovery features.
At the beginning I was a bit missing a standardized training approach, like web based trainings to have an easier entry to some topics, as it might be a bit overwhelming studying the documentation or always engaging a Customer Success Engineer, but recently they also started their Academy which contained from the begining a good set of trainings and also a certification apporach. Also here the content is constantly growing and improving.
When we were looking for a discovery solutions with Application Dependency Mapping feature, Device42 made a big difference to their competitors during our evaluation from a functional perspective and also with their support concept and they proofed it until today that we went for the right solution.
What do you dislike about the product?
I can't really say there is somehitng I dislike.
What problems is the product solving and how is that benefiting you?
Device42 is designed in a way to cover everything you need, to discover your environment entirely and get great visibility to everything. Previously we struggled that we have ONE solution to discover all kind of servers properly, be able to do Application Dependency Mapping and also be able to dicover typical data center infrastructure devices and their relations in an easy and professional way, Device42 definitely solved this challenge. Furthermore they also do there best to get most out of the data in an automatic way and show what we have in our environment (e.g. overview about subnets, vendors, models, software).
Easy to use and good support team
What do you like best about the product?
Device 42 is a tool easy to use, but also easy to manage and maintain. Easy to run updates, deploy settings etc ...
Year after year, we receive valuable new features and the product increasingly meets business needs.
Every time we have support request, we have someone engage to close the case.
On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us.
Year after year, we receive valuable new features and the product increasingly meets business needs.
Every time we have support request, we have someone engage to close the case.
On top of that, with API provided by D42, we do many integration with our internal tools, it is very help full for us.
What do you dislike about the product?
We run D42 for years, there is nothing we dislike, but if we can have an external database to offload VM load when we have high volume of requests.
What problems is the product solving and how is that benefiting you?
Datacenter are most of the time hosted outside of the company. Having a sharp idea of how our datacenters or server rooms are is very important to be able to take good decision and be able to run remote support with physical devices.
Also audit period is very stressfull, now with D42, we have scheduled reports and it is easy to show to auditors what they need.
Also audit period is very stressfull, now with D42, we have scheduled reports and it is easy to show to auditors what they need.
Awesome tool and supportive team behind it
What do you like best about the product?
I really appreciate how Device42 integrates with legacy solutions and enhances the portfolio of tools
What do you dislike about the product?
I wouldn't call it dislike, but I hope that Device42 would be more ITIL aligned at some areas
What problems is the product solving and how is that benefiting you?
Device42 enhances Configuration Management process and acting as CMDB and Auto Discovery tool
Best tool in Market to manage, discover, analyze Datacenter Infra
What do you like best about the product?
Best thing about Devie42 is very easy to understand , implement , discover all kind of devices in your infrastructure . Device42 has it all what is needed to anaylse your datacenter infra , not only physical compute , network devices but also you can analyse power usage .
10/10 to Device42 team and customer service support team . Customer service support is always prompt in helping and they are simply genious who can turn around thigs very quickly .
Thank you team , Keep doing the great work you are doing !!!
10/10 to Device42 team and customer service support team . Customer service support is always prompt in helping and they are simply genious who can turn around thigs very quickly .
Thank you team , Keep doing the great work you are doing !!!
What do you dislike about the product?
There is nothing to dislike Device42 but yeah as tool is very cool to use , implement , we like customers , our expections keep growing , we hope device42 will keep growing and keep adding new features to their product.
What problems is the product solving and how is that benefiting you?
There are so many problems which we have managed to analyse using device42 portal . Definately its benefiting us and if you are looking for device42 , i would recommend you go for it as you will understand benefits once you start using it.
Administrator / Technical
What do you like best about the product?
Easyness of use. The product get better with every update. The support teams are fantastic.
What do you dislike about the product?
Getting results was slkow until this new release.
What problems is the product solving and how is that benefiting you?
Cisco, printers,servers, laptops, newtwork switches, ap
D42 Support responds is superb and answers to my quires are on time and correct steps
What do you like best about the product?
Ease of use and easy to explain to customers
What do you dislike about the product?
So far none that i dislike .. all is good and fine
What problems is the product solving and how is that benefiting you?
regarding licencing
Recommendations to others considering the product:
Ease of use
Best Discovery and Application Dependency Mapping tool
What do you like best about the product?
Simple and easy-to-use interface with a lot of pre-defined reports available to use and built-in dependency mapping diagram and topology.
What do you dislike about the product?
Current topics in online documentation are in function sequence or classified by function, would prefer to see it in the deployment sequence, for example Overview, Deploy, Manage, Reports. Current documentation table of content: Accounting, API Overview, Appliance Manager, Administration, Applications, Auto Discovery.
What problems is the product solving and how is that benefiting you?
Discovery and Application Dependency Mapping reports required for Datacenter migration.
Device42-Complete IT/Datacenter Infrastructure Management Platform
What do you like best about the product?
The ease of installation and configuration.
Completely customizable tables, reports, etc.
Simple, but very effective UI and the arrangement of data.
Very flexible in terms of integration.
A variety of licensing models available from which we can choose what we require. Nothing more nothing less.
Completely customizable tables, reports, etc.
Simple, but very effective UI and the arrangement of data.
Very flexible in terms of integration.
A variety of licensing models available from which we can choose what we require. Nothing more nothing less.
What do you dislike about the product?
The discovery capabilities of some vendors are limited.
Can not add custom MIBs directly by the customer.
Can not add custom MIBs directly by the customer.
What problems is the product solving and how is that benefiting you?
IT infrastructure inventory management with the integration of other tools.
Infrastructure-related documentation.
Planning the changes in the network, migrations et.
Infrastructure-related documentation.
Planning the changes in the network, migrations et.
The Datacenter asset inventory that works the way we want it too.
What do you like best about the product?
Device42 gives us the power to make mass updates. We are required to keep track of all of our Datacenter's customers racks and equipment and when large amounts of equipment is brought in or relocated we can update our records relitevly fast. Once the data is in the system we can then use that to create visual layouts to verify the data. Having accurate data is essental for providing remote hands services for our customers.
What do you dislike about the product?
Where the mass updates are great there are some things that just can't be added or updated in this manner.
What problems is the product solving and how is that benefiting you?
Having the information of all equipment in the datacenter in a easy to locate system make our ability to support our customers much more reliable. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability have documentation of all connection that are made.
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