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Reviews from AWS customer

4 AWS reviews

External reviews

431 reviews
from and

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4-star reviews ( Show all reviews )

    Phanikumar Madiraju

A very easy-to-use and easy-to-implement that provides great stability along with good technical support

  • August 31, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use AppDynamics since all of our company's servers, applications, and services are configured with AppDynamics. In case of unavailability or when the servers go down, we log into AppDynamics in our company to check our CPU memory and file system utilization. AppDynamics helps our company understand the availability status of the servers and figure out when the server went down or came up while trying to find any HTTP errors.

What is most valuable?

The most valuable feature of the solution is the fact that it is very easy to use, making it easy to implement while configuring it with any server. The product also offers a role-based login, providing role-based access, including operator- or admin-level access. It is very easy to assign roles in AppDynamics.

What needs improvement?

The integration part in AppDynamics with other systems is an area with a little difficulty, especially when it comes to the configuration area. The integration of AppDynamics with other products takes a lot of time. The aforementioned area can be considered for improvement.

AppDynamics needs to focus on its integration capabilities with cloud-based solutions. Some new features are being introduced in AppDynamics, including some DevOps tools, allowing a person to integrate AppDynamics with DevOps tools, like Docker Kubernetes and other cloud-based tools.

For how long have I used the solution?

I have been using AppDynamics for three years. My company is a customer of the solution.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

Currently, we are using AppDynamics on VMs and not on the cloud, so scalability is a bit tough because there will be a need for licenses, and we will have to get into the installation phase again in our company. The agents must be installed in all the servers for the product's installation, making it a bit complex.

AppDynamics has around 1,000 users in my company.

How are customer service and support?

The solution's technical support is good. I rate the technical support a nine out of ten.

Which solution did I use previously and why did I switch?

In my company, I have worked with Datadog. AppDynamics is better than the other solutions I have worked with in the past since AppDynamics can be easily installed, configurations are easy, scalability is easy, and most users use it very smoothly owing to its stability. The only area where AppDynamics lacks is its ability to integrate with other tools.

How was the initial setup?

The installation phase of AppDynamics is very easy.

The installation of AppDynamics took a week.

A team of 20 people is required to manage the deployment phase of AppDynamics.

What's my experience with pricing, setup cost, and licensing?

Price-wise, AppDynamics is a cheap product compared to other tools in the market, like Splunk and Datadog.

Yearly payments have to be made toward the licensing costs of the solution. The solution has no additional costs apart from the licensing costs.

What other advice do I have?

The maintenance of AppDynamics is very easy since you can easily implement the patches and upgrade the solution. Around 20 people in my company are involved in the maintenance of AppDynamics.

AppDynamics is an excellent tool for any data center operations or services to monitor while providing good features like alerting capabilities. I recommend the solution to those planning to use it.

I rate the overall solution a nine out of ten.


    Paolo Sala

A highly scalable solution that can be used to monitor the application performance

  • August 24, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use AppDynamics mainly to monitor the application performance.

What is most valuable?

The most valuable feature of AppDynamics is its ability to track the transactions between different applications.

What needs improvement?

AppDynamics should improve its ability to track all the transactions.

For how long have I used the solution?

We have been using AppDynamics for approximately three years.

What do I think about the stability of the solution?

AppDynamics is a stable product. We rarely had any issues with the solution.

What do I think about the scalability of the solution?

I rate AppDynamics ten out of ten for scalability.

How are customer service and support?

Getting a response from the solution's technical support team is harder and takes longer. Since the solution has a structural support model, it requires some layers of escalation to get the correct response.

How was the initial setup?

The solution's initial setup is easy. However, it is harder than Checkmk because it needs to install the agent.

What about the implementation team?

The solution's initial deployment takes about three to four months. However, it's a work in progress because new applications are added every time.

What's my experience with pricing, setup cost, and licensing?

AppDynamics is an expensive solution.

What other advice do I have?

AppDynamics is deployed on-cloud in our organization.

Overall, I rate AppDynamics a nine out of ten.


    reviewer1767057

A scalable solution that provides an excellent user experience and has a well-defined dashboard

  • July 18, 2023
  • Review provided by PeerSpot

What is our primary use case?

The solution is used for observability, AIOps, monitoring microservices, SAP monitoring, and application performance monitoring.

What is most valuable?

AppDynamics is predominantly marketed and sold as an APM solution. Customers use it for both database and application monitoring. I have not seen a customer buying AppDynamics only for database monitoring. The product is good at database monitoring, availability and performance monitoring. I have always used it as a holistic product.

What needs improvement?

The product requires high maintenance. We need a dedicated resource to manage it because the solution manages a complex environment.

For how long have I used the solution?

I’ve been using the solution as a system integrator for eight years.

What do I think about the stability of the solution?

The tool is stable, but our clients are not using its features to the fullest due to a lack of knowledge of APM. The customers are not very clear on what features an APM product offers. Customers have a limited understanding of APM and its use cases.

What do I think about the scalability of the solution?

The tool’s scalability is good. Our customers are enterprise-level businesses such as large hospitals, manufacturers, and banks.

How are customer service and support?

Technical support is good. Support must provide faster responses for production-related issues.

Which solution did I use previously and why did I switch?

We have used ManageEngine before. AppDynamics is better than the other products we have used. The tool provides a pretty good user experience. The dashboards are very well-defined. Business-related data is very well projected on the dashboards. The technical team also gets good information on their dashboards.

AppDynamics monitors pretty much all the applications, though the applications are built on various technologies. ManageEngine has a limitation. It cannot monitor various technologies. The most important factor is security. Security is very well defined in AppDynamics, whereas ManageEngine's security is not up to the mark.

How was the initial setup?

The initial setup is neither easy nor very difficult. It requires specific knowledge of the infrastructure. When installing the product, we must be aware of how it will be configured at the database, application, and infrastructure levels. Earlier, the tool was deployed on-premises. Nowadays, customers are willing to deploy it on the cloud.

What about the implementation team?

Typically, to install the product, we take help from infrastructure experts. We need to be aware of the infrastructure before installing the product. The deployment takes seven to ten days. We need one architect and two engineers to deploy the product. The number of resources required to maintain the solution depends on the environment. We need two resources for medium-sized environments, but we may need four to five resources for larger environments.

What's my experience with pricing, setup cost, and licensing?

One of the main downsides to the solution is its cost. We pay a yearly licensing fee for the product. AppDynamics and Dynatrace have almost the same pricing. Compared to ManageEngine, AppDynamics is relatively higher in cost. For cloud-based solutions, users only pay for licenses if they opt for a subscription. However, for on-premises solutions, they must buy support separately.

What other advice do I have?

The application layer in AppDynamics performs fairly well. However, network monitoring is not at an advanced level. It is mediocre.

People wanting to use the solution must not use it only for database monitoring. It should be used for end-to-end application performance monitoring. If someone has requirements involving applications, observability, and AIOps, they must consider the product. If they need only database monitoring, several other tools are available in the market that are lower in cost and offer a lot of capabilities.

When it comes to end-to-end monitoring, network monitoring also plays a crucial role. It is an area of improvement for AppDynamics. Network monitoring could be better. AppDynamics has acquired a product called ThousandEyes. How well the product grows in the network monitoring space is yet to be seen.

Overall, I rate the solution an eight out of ten.


    Aditi Mishra

A stable and interactive monitoring tool that doesn't require too much efforts from its users on the integration front

  • July 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

System monitoring and real user monitoring were the two domains in which the product was used in my company.

AppDynamics Mobile Real-User Monitoring was a tool directly used by my company's client. I have no answer if you ask me why my company's client decided to use the tool. My company's client used the tool to monitor servers in their entire business process, including some servers, databases, clusters, mobile users, and for different services.

What is most valuable?

The most valuable feature of the solution is its GUI. With the product's GUI, one doesn't have to check for details since one can see the entire business flow in one go. At a glance, you can understand where your business flow breaks since the tool's entire GUI is pretty good. Apart from that, the auto-remediation in the tool helps if the CPU or server is getting exhausted by indicating the files that should be deleted. Auto-remediation and GUI are two good features of the product.

What needs improvement?

Though I haven't explored AppDynamics Mobile Real-User Monitoring a lot, considering the way the setup of the product, I did not understand certain concepts. The way the agentless monitoring and agent monitoring get used is to be decided by the user, but there is no clarification on the setup phase or on how and why to use the aforementioned options. When it comes to complex environments, the best thing you would like is that the setup should be fairly easy. The product's setup phase is a bit tricky and needs improvement, especially depending on the server environment since the product has a specific file format and a specific configuration form.

For how long have I used the solution?

I have been using AppDynamics Mobile Real-User Monitoring for six months. I am just an end-user of the solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Adding users directly to the solution was okay, and I did not face any issues with it.

For one of my projects, less than 150 employees in the company were using AppDynamics Mobile Real-User Monitoring.

How are customer service and support?

The solution's technical support was good. I rate the technical support a nine out of ten. I assume the solution's technical support was expensive. In my company, we were recommended not to reach out to support teams in a very quick or frequent manner.

How was the initial setup?

The product's setup phase is a bit tricky.

The solution is deployed on-premises.

What's my experience with pricing, setup cost, and licensing?

I believe there was probably an extra charge whenever I wanted to contact the support team.

What other advice do I have?

I would say that if you have a good budget and want a good and interactive tool where you don't have to do a lot of integrations, then you can go ahead with AppDynamics Mobile Real-User Monitoring. If you are tight on budget, considering before buying it is important since the number of users who can use it depends on the licenses. It takes quite a lot to exchange the license and all regarding the tool.

I like the product's GUI since you don't have to put in much effort to see where exactly my process is broken, and you can easily see how many users are using it in real time. The product allows you to check the way it works. Providing alerts to users is really fast in the product, and you have multiple options to receive alerts, like email, mobile messages, or automated voice calls. I can't give the product a ten out of ten rating because if you are stuck somewhere, then getting support to assist you with configuration or with other situations can be a little tricky.

Overall, I rate the solution a nine out of ten.


    Chirag Dash

Useful in production servers and easy-to-setup

  • May 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use it to solve issues that my clients encounter, such as application slowness. It helps me identify whether the issue is related to the database, server, or CPU memory management.

Moreover, I use it to find solutions and provide recommendations to my colleagues.

What is most valuable?

This solution not only provides answers but also provides sensor data. This allows us to quickly resolve issues that developers may take a long time to solve. In essence, it helps us address problems at an early stage. Moreover, it is especially useful in production servers where real users encounter numerous issues.

There are numerous issues that arise during peak times, and AppDynamics makes it easy for us to identify the problem areas and determine the appropriate resolutions. This is how it helps us find solutions effectively.

What needs improvement?

Regarding improvements, I believe the dashboard could be more optimized. Although it claims to be optimized, I think it should be even more convenient, especially for advanced users.

Additionally, the documentation can be a bit challenging. It would be beneficial if the documentation provided clear solutions for every problem. In my opinion, the documentation could be improved.

For how long have I used the solution?

I worked with AppDynamics for around three to four months. I have been working directly with it for the past year.

I use the latest version.

What do I think about the stability of the solution?

It is stable, but the only downside is the licensing part. Other than that, it's a reliable product with no major issues.

What do I think about the scalability of the solution?

It is highly scalable. There are no additional limitations in terms of scalability.

In my company, we have around 50 to 100 clients using this tool. Although it can be a bit expensive, it is still being used extensively to solve various problems.

How was the initial setup?

It's straightforward, not too complex. However, it requires proper learning to effectively use it.

The deployment process typically takes around one to two hours, depending on the system. Once the setup is complete, we can proceed with the implementation process.

First, there's a need for basic knowledge of OS, especially for Windows and .NET. Additionally, understanding concepts like Dynatrace and AppDynamics, their functioning, and architecture is crucial. These are the key methods involved in the deployment process. If it's a cloud solution, then AWS or Azure are the recommended options. If it's on-premises, then using either Linux or Windows is ideal.

What about the implementation team?

For deployment, we need to focus on event configuration, which involves learning about network events and configuration. Once we understand this, we can proceed with the deployment setup. There is no frequent deployment. In case the deployment is not satisfactory, we may need to learn about Linux and Windows concepts.

What was our ROI?

I have seen some ROI.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution. It's on a yearly basis. We need to pay for it annually.

Which other solutions did I evaluate?

I have used Dynatrace. The main difference between the two is that AppDynamics utilizes different data mechanisms, while Dynatrace uses a unified agent approach. This simplifies the complexity of Dynatrace, providing more visibility and root cause analysis. In terms of benefits, AppDynamics is more scalable than analytics.

What other advice do I have?

Overall, I would rate it a nine out of ten.


    reviewer1829205

Useful monitoring, scales well, and straightforward implementation

  • May 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

AppDynamics is an APM tool. We use it for application performance monitoring for a financial company. It is an end-to-end monitoring solution for any application and works with different technologies, such as Java and .NET.

The company was able to monitor their transactions with the financial institution to determine where the problems were in a particular brand. The company was satisfied with the performance of the solution.

How has it helped my organization?

This solution has reduced our customer's time to resolve issues.

What is most valuable?

The most valuable features of AppDynamics is the scalability and monitoring.

What needs improvement?

AppDynamics is new to the cloud and could improve its cloud services, they are following a monolithic monitoring approach.

It's an agent-based software that must be deployed multiple times whereas competitors have one agent that can deploy everywhere.

For how long have I used the solution?

I have been using AppDynamics for approximately six years.

What do I think about the stability of the solution?

AppDynamics is a stable solution, but sometimes the analytics goes down and does not work or customers' addresses do not get collected. However, overall it is stable.

What do I think about the scalability of the solution?

All of the IT and business staff are using the solution.

The scalability of the solution is good.

How are customer service and support?

The support could improve.

Which solution did I use previously and why did I switch?

I used Dynatrace prior to AppDynamics. The switch was a business decision.

How was the initial setup?

The process of implementing AppDynamics is straightforward, but it ultimately depends on your specific use case. You can easily implement an agent if you have a simple use case.

There is an agent that needs to be copied into the project and actioned to start.

Using it can be somewhat complex as it requires manual configuration, such as when creating a dashboard. If you have a more complex use case, the manual configuration can take a considerable amount of time. Additionally, there is a learning curve associated with this tool, and it takes time to gain expertise. It is not something that anyone can easily configure without investing the necessary time and effort.

It takes three to four months to become an expert in the tool to be able to use it effectively.

What about the implementation team?

To complete the implementation of the solution the staff that have access to production are involved. There are a few people that are needed.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use the solution and it is expensive. The licensing model needs to improve.

Which other solutions did I evaluate?

There are other solutions that are better at APM than AppDynamics.

What other advice do I have?

AppDynamics is primarily an APM tool, and if you're looking for end-to-end monitoring and AI ops capabilities, it may not be the best fit. For instance, if you want to analyze transitions, pinpoint failures, and view logs all in the same tool, AppDynamics may not provide a complete solution.

I rate AppDynamics an eight out of ten.


    Narendra M.

AppDyanamics review

  • February 22, 2023
  • Review provided by G2

What do you like best about the product?
AppDyanamics is application performance monitoring and transaction tracking helps Ops team to act quickly.
What do you dislike about the product?
Required third party tools to be integrated if you need to start or stop the instances monitored by it. Auto healing feature is not available.
What problems is the product solving and how is that benefiting you?
Application monitoring and cloud infrastructure monitoring


    sarath k.

Prodigious application monitoring

  • September 22, 2022
  • Review provided by G2

What do you like best about the product?
It has one of the best featured that setting alert threshold can be done based on baseline of all the metrics
Easy to narrow down the rca of application code during the problem
What do you dislike about the product?
A manual injection of JavaScript monitoring library needs to be hard coded in to the application code.if application code modifies, JavaScript code also needs to be updated accordingly.
AppD Log Troubleshooting not available in UI.
What problems is the product solving and how is that benefiting you?
It can able to completely visualize the overall network bandwidth and data traffic of the application between the machines.


    chrissy s.

My oh my it's such a smooth and incredible with setting alerts on any abnormal behavior on server

  • June 22, 2022
  • Review provided by G2

What do you like best about the product?
Very convenient with setting alerts on any abnormality with our servers.
The user can set on which resources to send alerts.
Ease of visualize on our dashboard for quick insights and action to be taken to avoid any future problem.
Excellent with performance tracking on our database.
What do you dislike about the product?
It's an excellent software with performance monitoring and for now am very contented with it.
What problems is the product solving and how is that benefiting you?
It's a major boost for quick action when our servers are down especially to get to know where the problem is through logs.
Magical with tracking performance on our database.
Terrific to get insights in report form.
Visualize all our activities through the dashboard.
Recommendations to others considering the product:
It's an extremely great software with uptime monitoring and get alerts when website is down.
Reliable to track user activity on our server or database.
Monitor resource usage on our CPU.


    Krishna K.

AppDynamics is good monitoring tool

  • April 23, 2022
  • Review provided by G2

What do you like best about the product?
We can customize alerts into it very easily, we can view everything in graphical manner and its awesome. We monitor many server and network related issue there before it could impact client.
What do you dislike about the product?
No options for log checking, we have to login server or use Splunk for that. I would like if they can provide that facility as well. Sometimes we have faced blank graph due to some internal issues.
What problems is the product solving and how is that benefiting you?
We monitor server health, our application related health graph. We also have configured network alerts, due to graphical representation its easy to catch issues.