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Reviews from AWS customer

7 AWS reviews

External reviews

679 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Abdelzaher Ahmed

A programmable, dual processor architecture with enterprise-grade acceleration for trusted traffic and applications

  • December 19, 2023
  • Review provided by PeerSpot

What is our primary use case?

For network security and filtering through our infrastructure, we rely on Sophos Firewall, specifically using Connect Sophos Cloud in our branches.

Endpoint protection is crucial, so we integrate with DuoSet, and the system allows for VPN connections with various devices like SaaS, Alibaba, Fortinet, and Cisco, supporting encryption detection and more.

How has it helped my organization?

It's crucial for our company, as well as other companies and customers. When our customer licenses expire, they request to renew or make changes to their Sophos XGS boxes. This process is significant and managed by our technical team or engineers.

What is most valuable?

The Sophos XGS product is highly versatile and well-suited for various companies, including small, medium, and large enterprises. Its effectiveness lies in its inspection firewall capabilities, making it a commonly chosen option in our country due to its reasonable pricing. Sophos Firewall's support for VPN encryption and thorough inspection makes it a suitable choice for many companies, and I recommend it accordingly.

At the moment, I can't propose any new features. The primary concern is traffic stability, which needs improvement. Although the traffic stability is generally good, it has been noted that it can impact RAM and CPU, affecting workflow and inspection.

What needs improvement?

In my view, Sophos operates effectively in a reactive mode, focusing on static detection and forwarding traffic. However, Fortinet takes a more proactive approach, blocking both connection and route connections. While Sophos forwards any connection in both inbound and outbound traffic, I believe this is a positive aspect, especially in a country with various sizing considerations. This is my perspective, emphasizing the significance of Sophos XGS in software work.

For how long have I used the solution?

I have been using Sophos XGS for two years.

What do I think about the stability of the solution?

It's a stable solution. I would rate it around nine. There is room for improvement, especially in terms of support. As I mentioned earlier, when the CPU and memory reach their maximum capacity, the tool forwards traffic. This is a critical aspect—no inspection, no traffic, and no log.

What do I think about the scalability of the solution?

It is a highly scalable solution. I can't provide an exact count because I work with multiple solutions, including Sophos XGS, Fortinet, and Palo Alto. Counting all the users across these platforms is challenging.

How are customer service and support?


The support team is excellent. This is a key highlight.

Which solution did I use previously and why did I switch?

In the last two years, I have worked with Sophos Firewall, and it is an excellent firewall. It's easy to set up with encryption and inspection features. In my view, it's well-suited for all.

How was the initial setup?

The initial setup of Sophos XGS has been quite smooth and user-friendly. Unlike my experience with Fortinet and Palo Alto, which posed challenges, Sophos XGS stands out for its ease of use. End users can handle the setup themselves without requiring an engineer to configure the firewall or register the device.

What's my experience with pricing, setup cost, and licensing?

It's highly effective and well-suited for medium and small companies. The pricing is attractive, and our customers find it suitable for regular license renewals.


    Claudemir Da Silva

Monitors our network environment properly, creates and manages firewall rules

  • December 15, 2023
  • Review provided by PeerSpot

What is our primary use case?

We used it to create rules to monitor our network environment properly, using the standard.

How has it helped my organization?

It's great because we can create and manage firewall rules, add policies to those rules, and generate detailed reports. It has helped us protect our network and meet compliance requirements.

What is most valuable?

The policies are the greatest feature. They allow us to configure granular control over our network traffic.

What needs improvement?

The speed of report generation could be improved.

For how long have I used the solution?

I have been using it for one year. I used version 16.5, and I also used version 17 of the product.

What do I think about the stability of the solution?

I would rate the stability a ten out of ten.

What do I think about the scalability of the solution?

I would rate it highly for scalability. I would rate the scalability a ten out of ten.

Which solution did I use previously and why did I switch?

I had a little bit of experience with another firewall solution, but not much.

How was the initial setup?

It is easy to deploy and manage.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay.

What other advice do I have?

I would recommend go ahead and use it. It's a great product. I have this product in my house as well.

Overall, I would rate the solution a ten out of ten.


    Bola Ogundiran

Crucial for safeguarding data, enforcing user access controls, and ensuring secure communication

  • December 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

I use Sophos XG for network security and VPN policies. It is crucial for safeguarding data, enforcing user access controls, and ensuring secure communication. The firewall features, like application control and intrusion prevention, provide a strong defense against cyber threats. With centralized management, setting up and monitoring policies becomes easy, and the VPN capabilities ensure secure remote access for our team.

What is most valuable?

What I like about Sophos XG is its versatility in tailoring security features to our specific needs. In our environment where certain services are only needed part-time, the flexibility to deploy services selectively is valuable. The comprehensive protection, from firewall to market inspection and routing, ensures a robust defense. I particularly like the visibility it provides into network traffic, allowing us to identify and address issues efficiently.

What needs improvement?

While Sophos XG has been reliable for remote troubleshooting sessions, it would be beneficial if the platform provided more flexible support for a variety of devices. The user interface is intuitive for those familiar with it, but improving accessibility and user guidance could be beneficial for newcomers. Additionally, although the features are comprehensive, fair pricing and more flexibility with device compatibility could make it even more appealing in the market.

For how long have I used the solution?

I have been working with Sophos XG for two years.

What do I think about the stability of the solution?

It is quite stable.

What do I think about the scalability of the solution?

I would give it a ten out of ten for scalability. We have approximately 100 users.

How are customer service and support?

Tech support for Sophos XG is great. They are professional, respond quickly, and help resolve issues effectively.

Which solution did I use previously and why did I switch?

Previously, I have used Fortinet and SonicWall.

How was the initial setup?

The initial setup of Sophos XG is not complex, especially with familiarity and experience. As you work with it over time, it becomes more straightforward, and mastery comes with continuous use. Deployment depends on specific organizational needs, but in general, it involves configuring the connection between the internet and the local network, setting up VLANs, and defining firewall rules. For me, as a consultant, the process varies based on different client scenarios. Sophos XG simplifies the deployment process, and once configured, it efficiently manages network access for different user categories.

What about the implementation team?

I have done both in-house deployments and collaborated with integrators based on the client's preference. As a consultant, I assess the needs, design the setup, and can either guide the in-house team through the deployment or handle it myself. The process involves configuring the live site for optimal security, and in some cases, I work remotely on existing setups. Sophos XG's flexibility makes it feasible for both in-house and external experts to manage the deployment effectively.

What's my experience with pricing, setup cost, and licensing?

The payment structure can depend on the reseller or partner. Typically, it involves getting the device first, and then the licensing is managed, often in US dollars, through the partner or reseller. The process ensures proper handling and support through authorized channels.

What other advice do I have?

I would recommend Sophos XG for anyone looking to build robust IT systems. It is ideal if you have a clear vision of your IT infrastructure and want a solution that can seamlessly integrate and enhance security. The flexibility to tailor it to specific needs makes Sophos XG a valuable choice for building a reliable and secure network. Overall, I would rate it as a ten out of ten.


    Ankit J.

Sophos Firewall's review

  • November 28, 2023
  • Review provided by G2

What do you like best about the product?
Easy to configure Sophos firewall as they giving setup wizard first time configuration, which not given by other firewalls. Ease of implementation, Quick customer support, Frequency of use is daily basis, There are lost of numbers of features & its ease of Integration
What do you dislike about the product?
Now days Sophos access points are not configure and managed from Sophos firewall
What problems is the product solving and how is that benefiting you?
Sophos firewall solved customer's internet high bandwidth use problems as well as stopped unauthorized website stopped to access user & it also blocked malicious files to download.


    Felipe R.

Summary of experience in using and managing Sophos XGS

  • May 31, 2023
  • Review provided by G2

What do you like best about the product?
Reliability, Perfomance, Scalability, Friendly Interface. Comprehensive Security features, Centralized Management if you have the respective license. Easy integration with its own ecosystem.
What do you dislike about the product?
While they are constantly updating security in relation to discovered vulnerabilities, sometimes when performing an update, issues or errors may arise in certain functions. Therefore, it may be necessary to perform a downgrade.
What problems is the product solving and how is that benefiting you?
Alongside XGS, I have been able to address performance issues, network monitoring, and administration. It is also highly reliable when it comes to protecting exposed servers.


    Higher Education

Good and Great

  • April 25, 2023
  • Review provided by G2

What do you like best about the product?
Design according to the user requirement.
What do you dislike about the product?
Interface enable and disable facility...
What problems is the product solving and how is that benefiting you?
The entire network is working smoothly and functionally.


    Benjamin I.

Best Firewall in town

  • April 14, 2023
  • Review provided by G2

What do you like best about the product?
High functionality, ease of use and high security Standards.
What do you dislike about the product?
Loading times while switching menues in the Webinterface
What problems is the product solving and how is that benefiting you?
Securing the perimeter and segmenting networks with granular security functions.


    Ram K.

Sophos The best

  • April 01, 2023
  • Review provided by G2

What do you like best about the product?
User friendly, load balancing is very good
What do you dislike about the product?
Nothing to dislike because everything is well
What problems is the product solving and how is that benefiting you?
Logs and accurate detection of threats.


    Sushil K.

Excellent Firewall , with all Required Features

  • March 31, 2023
  • Review provided by G2

What do you like best about the product?
Every step through it is very smooth, Firewall performance is very good
What do you dislike about the product?
Nothing as Such, We have liked everything
What problems is the product solving and how is that benefiting you?
Routing, VPN, user management, log, VPN, and much more


    Vinoth S.

Sophos Firewall

  • March 30, 2023
  • Review provided by G2

What do you like best about the product?
Sophos has many great features like Zero threat protection or advanced sandboxing technology which is inbuilt in the firewall itself. The feature is included in the Xstream license .
What do you dislike about the product?
email and WAF doesnt come default . We need to pay extra for it. email security in firewall is not required for us as we use cloud email solution. So if you need WAF, you need to pay extra.
What problems is the product solving and how is that benefiting you?
Sophos solves Many issues. Product wise it is a robust product, configure properly and it will run without any issues.It supports future OS upgrades unlike other products where they ask to upgrade firewall and we have to pay for the new firewall also. In sophos, if at all you need to upgrade, they will provide new hardware free and we just have to buy the license which is real vendor commitment. Reporting,Zero threat protection and User threat quotient are few beauties that im 100% satisfied about.