I use Sophos XG mainly as a gateway. It also serves as the DHCP server on my network and is utilized for web control.
Sophos Cloud Firewall (PAYG)
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Graphical interface simplifies configuration and reduces reliance on specialized IT personnel
What is our primary use case?
What is most valuable?
The Sophos XG offers intuitive configurations, which is primarily what I find valuable. It is easy to configure due to its graphical interface, reducing the reliance on specialized IT personnel and cuts down on time used for support and troubleshooting.
What needs improvement?
The reporting side could use improvement. Having more reports on the dashboard would be beneficial. While there might be different tools or licenses for various purposes, having more reports available would be helpful.
For how long have I used the solution?
I have been working with Sophos XG for nearly five years. I started with Cyberoam and then transitioned to Sophos.
What was my experience with deployment of the solution?
The deployment process was smooth. There were trained engineers available, and it was easy for my team to adopt.
What do I think about the stability of the solution?
The solution has been stable. It's on 24/7 and has consistently been reliable over the years.
What do I think about the scalability of the solution?
I have not had the need to scale, which might be due to having more capacity than needed.
How are customer service and support?
I rely on local vendor support, so I haven't directly engaged with Sophos technical support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, I used Linux-based firewalls that I configured myself. Cyberoam was my first physical firewall, which naturally progressed to Sophos due to cost considerations and local support.
How was the initial setup?
The initial setup was straightforward. It wasn't a lengthy project, and within three days, the deployment was completed.
What about the implementation team?
I did not use a specific project methodology. I followed my regular project plan, which included an initial meeting to kick off the deployment.
What was our ROI?
I benefit from reduced reliance on specialized IT skills, especially during staff turnover. The graphical interface of Sophos XG simplifies configurations, saving time in support and troubleshooting compared to the Linux-based solution I previously used.
What's my experience with pricing, setup cost, and licensing?
The decision to go with Sophos was influenced by pricing and strong local support.
Which other solutions did I evaluate?
During my evaluation process, I looked at Cisco and Palo Alto in addition to Cyberoam.
What other advice do I have?
For organizations considering Sophos, it is important to evaluate their network deployment plan, especially if they have a hybrid environment. They should consider if Sophos XG, in its basic deployment, can provide sufficient security or if additional tools are required. I would rate the overall solution an eight out of ten.
Good product with a lot of features, easy to administer
What do you like best about the product?
A lot of features like WAF, IPS, Web- and Mailprotection. Easy to implement and use. Good customer support. Central administration is possible.
What do you dislike about the product?
Sometimee it took a long time to get the updates for an automated deploymenent via the the central administration. Licensing could be more easy.
What problems is the product solving and how is that benefiting you?
Security solution to protect the company while accessing internet ressources
Sophos Firewalls are well regarded in the cybersecurity especilaly for small to medium enterprise.
What do you like best about the product?
Application and control and web filtering
What do you dislike about the product?
High cost for the full features and renewal charges.
What problems is the product solving and how is that benefiting you?
controlled Internet , App Usage,web filttering and vpn connectivity
Provides seamless management of network security with comprehensive feature integration
What is our primary use case?
What is most valuable?
Sophos XG offers a robust solution with quota management features that are per IP and per user, which I find to be very effective. The ability to manage everything in one box is a significant advantage, eliminating the need to purchase separate products for email security and other features. The user interface is user-friendly, offering dashboards with widgets that provide speed and status, making configuration easy. Traffic management is facilitated through various configurations and user self-portals. Additionally, Sophos XG makes administrative tasks seamless by allowing easy navigation and configuration.
What needs improvement?
The technical support could be improved, particularly in terms of response speed, as there were delays when working with their Indian support team.
What do I think about the stability of the solution?
Traffic management is facilitated through various configurations.
What do I think about the scalability of the solution?
Sophos XG is primarily suitable for SMB and mid-level enterprise categories, but not typically chosen by high-end enterprises in Sri Lanka.
How are customer service and support?
The technical support could be improved, particularly regarding response speed when working with the Indian team.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Previously, we used Sophos UTM before transitioning to Sophos XG.
How was the initial setup?
The implementation of Sophos XG is straightforward and easy.
What about the implementation team?
I worked as a distributor and the setup was handled internally or with assistance from vendors.
Which other solutions did I evaluate?
During my research, I explored products like Fortinet FortiGate and Netgate pfSense.
What other advice do I have?
I rate Sophos XG eight out of ten. While the implementation was straightforward and easy, the technical support could use improvement. I recommend looking into improving the features and security validations to cater to the needs of bigger companies.
Experience with firewall XGS
What do you like best about the product?
firewall provide Easy to manage , Tech Support
What do you dislike about the product?
Noticed few bugs in the Application filter in XGS
What problems is the product solving and how is that benefiting you?
Network security
Sophos Firewalls: Ease of Use
What do you like best about the product?
I really like the ease of use and implementation. It has a very intuitive interface with lots of great capabilities.
What do you dislike about the product?
I don't like the fact that an SPF model is sold separately. It is a little frustrating that there are inconsistencies between the UI and CLI interfaces.
What problems is the product solving and how is that benefiting you?
Threat Detection
Security features improve protection while integration and resource management require enhancements
What is our primary use case?
We use Sophos XG in our organization for security purposes, managing around three hundred fifty computers and eighty servers.
What is most valuable?
The threat detection engine is good, with features like heartbeating between the endpoint and firewall, which provides synchronized security. The anti-ransomware functionality is effective, and the recent addition of Deep Learning, EDR, and XDR works fine. Having an appliance that combines the analyzer and firewall saves costs. Sophos Central is a good idea, although it could be easier to use.
What needs improvement?
Sophos XG is not easy to navigate and to use, and the integration capabilities are lacking. It cannot integrate properly with solutions like Darktrace. The VPN client on mobiles, especially Android phones, has issues. It is resource-greedy, causing performance problems even on new computers. Improvements are needed in resource management and integration with other security solutions.
For how long have I used the solution?
I have been a Sophos customer since 2016.
What do I think about the stability of the solution?
Sophos XG is resource-greedy, affecting performance even on newer computers. It requires more resources due to recent updates, leading to performance issues on computers like Core i5, 13th Gen.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and support?
The technical support from Sophos is good. They usually respond on time, and the support technicians are experienced. I've had around four or five big cases over seven years, and they provided effective assistance.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Sophos, we used Bitdefender and Kaspersky. Sophos offered a cloud-based solution which connected frequently to Sophos Labs for analysis. It provided better features in some aspects compared to Bitdefender.
How was the initial setup?
The initial setup of Sophos XG was smooth. The support was good at that time, and the installation process was straightforward because I installed everything in a clean environment while setting up the network from scratch.
What about the implementation team?
Sophos supported us during the initial setup.
What's my experience with pricing, setup cost, and licensing?
Pricing-wise, Sophos offers high value compared to other solutions. However, I discovered that SentinelOne is thirty percent cheaper, likely due to aggressive discounts.
Which other solutions did I evaluate?
I evaluated SentinelOne, which offers competitive pricing.
What other advice do I have?
I would recommend Sophos XG due to its good value for money, despite its integration issues. I rate the overall solution between 7.5 and 8 out of 10.
This solution enables effective internet control and efficient web filtering for small to medium businesses
What is our primary use case?
We mostly deploy Sophos XG to our customers because we are an IT system integrator. Our primary use case involves working with small to medium businesses to control internet usage, perform web filtering, application control, and manage bandwidth.
What is most valuable?
Sophos XG is popular among small to medium businesses, allowing them to control internet usage, perform web filtering, application control, and manage bandwidth. Additionally, AI assists in configuration, offering clues when users are stuck, which enhances user convenience and efficiency.
What needs improvement?
There is interest in seeing more features related to AI and customization in future releases.
For how long have I used the solution?
I have been working with Sophos XG for at least five to six years.
What was my experience with deployment of the solution?
The installation process is straightforward and easy due to the training we receive. In new site setups, it's quick, but migrating from one vendor to another requires more planning and can take a couple of days.
What do I think about the stability of the solution?
I would rate the stability of Sophos XG as nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Sophos XG as nine out of ten.
How are customer service and support?
Customer service and support for Sophos XG is excellent, and I would rate it as a ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I worked with other vendors like Cisco, Palo Alto, and Microsoft long ago.
How was the initial setup?
The initial setup varies by scenario: it's quick for new sites, but it takes longer for vendor migrations due to the need for seamless planning.
What about the implementation team?
I have a dedicated team of five engineers who handle installations.
What was our ROI?
There are cost savings compared to competitors, providing more financial benefits.
What's my experience with pricing, setup cost, and licensing?
Sophos XG offers good pricing compared to competitors. While there are extra expenses for additional features, overall licensing costs are well-regarded.
What other advice do I have?
I would rate Sophos XG as a nine out of ten. The cost savings make it suitable for small to medium businesses with 50 to 300 users. Overall, I am very satisfied with the product.
Cost effective with centralized management and improved network security
What is our primary use case?
Sophos XGS is primarily used for similar use cases as Fortinet. It is utilized for network security, with a focus on cost-effectiveness in comparison to Fortinet.
How has it helped my organization?
Sophos offers a centralized system available to everyone, even for their smaller models, which is an advantage over Fortinet, which requires separate purchases for similar services.
What is most valuable?
Some of the most critical features for enhancing network security with Sophos XGS include their centralized management system, vulnerability system, and integrated IDS. Additionally, Sophos offers a centralized system available to everyone, even for their smaller models, which is an advantage over Fortinet, which requires separate purchases for similar services.
What needs improvement?
Hardware stability needs improvement. I have experienced multiple hardware complaints, particularly during firmware updates that sometimes cause crashes. Improvements to the hardware would be a critical enhancement.
For how long have I used the solution?
I have been working with Sophos for more than three years.
What do I think about the stability of the solution?
While the software and policy implementations are stable, hardware can be critical, reflecting in a rating of seven point five out of ten.
What do I think about the scalability of the solution?
In terms of scalability, Sophos XGS can be improved due to hardware faults, reflected in a rating of seven point five out of ten.
How are customer service and support?
Sophos has a good technical support team, with a rating of nine out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We are working with both Fortinet and Sophos, deploying solutions based on customers' needs.
How was the initial setup?
The initial setup of Sophos XGS is user-friendly and can be done within a few hours.
What about the implementation team?
We have eight network security engineers in our team, and the number involved in deploying Sophos varies depending on the complexity of the task.
What was our ROI?
As for the commercials, they are cost-effective, and the price is justified by the overall results.
What's my experience with pricing, setup cost, and licensing?
The pricing is justified, and the solution is considered budget-friendly compared to other vendors.
Which other solutions did I evaluate?
We have evaluated solutions from Fortinet and other vendors to address different customer needs.
What other advice do I have?
The overall rating for Sophos XGS is eight out of ten. It is a good option for a budget-friendly environment, despite hardware issues.
Manage firewalls centrally with intuitive features and good control
What is our primary use case?
I am using the Sophos firewall, such as the XG series 2300. Some other branches have Sophos and Fortinet. There is an additional failover feature for site to site vpn in Sophos.
How has it helped my organization?
Sophos firewall has failover facilities for site to site vpn. When one active tunnel goes down, backup tunnel goes up automatically. It helps my organization to keep the service up always.
What is most valuable?
Sophos has a centralized management system where I can manage and control all the Sophos firewalls at the same time. They have introduced MDA threats in their latest version. Sophos firewall is a little bit cheaper than Fortinet. Some features are free. There is a central management system, which is a free service from Sophos.
What needs improvement?
There is no option for right-clicking on any feature after logging into the firewall. I am unable to open a feature in a new tab. In FortiGate, I can do it; in Sophos, I cannot.
For how long have I used the solution?
I have been working with Sophos for around one and a half years.
What do I think about the stability of the solution?
When Sophos introduced firmware version twenty, there was a bug in DHCP server. Later, they removed it, and a bug-fix firmware was introduced. Now, the latest firmware version of the firewall is stable
How are customer service and support?
I am satisfied with the support team.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before using Sophos, I was working with Cisco ASA Firewall and Fortinet.
How was the initial setup?
It's really easy to configure the firewall.
What other advice do I have?
I will recommend both Sophos and Fortinet.
Overall, I rate Sophos firewall nine out of ten. There is no option for right-clicking on any feature after logging into the firewall. It would be helpful if there is right-click option here.
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