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One of the best support ticketing tool
What do you like best about the product?
The insights which freshdesk provides for the tickets
What do you dislike about the product?
The analytics dashboard takes time to update the latest data
What problems is the product solving and how is that benefiting you?
Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.
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Exactly what we need for our support desk
What do you like best about the product?
The ticket management with customisable fields and automation is excellent
What do you dislike about the product?
Changing the domain name of our primary product has been a bit of a hassle.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to manage support requests and maintain customer support relationships. Putting solution articles immediately in front of customers can reduce our support time in re-typing the same answers.
Fresh desk review
What do you like best about the product?
The most helpful thing I found about freshdesk is how their ticketing system makes everything easy to manage and keeps everything on track. very useful
What do you dislike about the product?
The freddy Ai is not available in french and it needs some updates to make it more useful and accurate.
What problems is the product solving and how is that benefiting you?
freshdesk helps solving the customer is facing asap with the resolution due time. it helps to follow and set the time frame needed to resolve the issue.
There's a bit of a learning curve, and some things are not intuitive in terms of managing KPIs
What do you like best about the product?
I like how much control I have over ticket management, and the flexibility of merging and correcting tickets after each action
What do you dislike about the product?
There are some frustrating repeated processes - for instance, when making or receiving a call, to attach it to a ticket involves clicking through multiple dropdown menus before it lets you type the ticket number. If you type it with the wrong dropdown selected, and then change the dropdown, it deletes what you typed. During these critical moments when a call is coming in, or before a customer picks up an outgoing call, it makes a big difference to streamline these processes.
What problems is the product solving and how is that benefiting you?
Freshdesk enables our teams to collaborate and provide a unified, personalized customer service experience
Best feature - Freddy
What do you like best about the product?
At this moment, I feel the best feature is Freddy. Email writing has become very easy task now.
What do you dislike about the product?
More filter options should be there. Currently, we don't have enough filter options.
What problems is the product solving and how is that benefiting you?
Everything is organized now and I can easily check all the tickets assigned to my team and manage them
Comprehensive Ticketing and Client Communication System
What do you like best about the product?
I utilize the canned templating features often to provide quick responses to clients. I really appreciate the ability to share links to solutions easily while responding. The platform is intuitive and organized.
What do you dislike about the product?
As a non-admin user, you are limited to very basic platform usage. It would be nice to have the ability to customize your own dashboards as a basic level user.
What problems is the product solving and how is that benefiting you?
FreshDesk allows me to remain in communication with clients, leave internal notes, easily and quickly share resources and solutions, and stay organized while supporting client needs.
Very good all in one contact center and ticketing app
What do you like best about the product?
intuitive, a lot of functionnalities as well.
Good customization abilities.
nice to be able to customize witgh marketplace apps
good support and customer service as well
for almost all the problems I had, they were resolved and I had good complimentary session with technicians from freshdesk to help me optimize my account
Good customization abilities.
nice to be able to customize witgh marketplace apps
good support and customer service as well
for almost all the problems I had, they were resolved and I had good complimentary session with technicians from freshdesk to help me optimize my account
What do you dislike about the product?
the servers are not in canada. This creates some latency issues in between our customers and our contact center
If we could select where our data is stored and where the calls are made / received, that would make it an awesome app.
If we could select where our data is stored and where the calls are made / received, that would make it an awesome app.
What problems is the product solving and how is that benefiting you?
It allwos me to keep track of all incoming calls and tickets
It's easy to find back a call we did with a customer and see all the other tickets they made prior.
It's easy to find back a call we did with a customer and see all the other tickets they made prior.
Simple to get set up and easy to use
What do you like best about the product?
I first started using the free version at a previous job. Then when I moved to my current company they were using Spiceworks which was clearly not working for us. We moved to the paid plan of Freshdesk and it's increased our productivity massively and has helped us give a more professional look to the end users.
What do you dislike about the product?
It's back-end configuration is somewhat lacking compared to other options and sometimes can feel restricting. However, this allows for an extremely streamlined setup that just works so isn't a huge issue.
What problems is the product solving and how is that benefiting you?
Before moving to Freshdesk we used Spiceworks which was extremely clunky and hard to use. Since moving to Freshdesk the entire team is a lot more productive. We also love the arcade feature.
Sharing my experience in freshdesk it is gorgeous
What do you like best about the product?
It is very easy to use and the reports tabs are extremely user friendly
It offers a customizable dashboard on the common metrics like the number of tickets created
The GUI interface is very good
It offers a customizable dashboard on the common metrics like the number of tickets created
The GUI interface is very good
What do you dislike about the product?
I totally have nothing to state as a dislike I really enjoy using this software it is B.O.A.T
What problems is the product solving and how is that benefiting you?
Enables multiple departments to use the same system and have a record of all customer interactions
it was good to handle the customer queries o
What do you like best about the product?
its user friendly not much complicated to use
What do you dislike about the product?
its some times hang and notification problem
What problems is the product solving and how is that benefiting you?
it helps us resolve customer queries which they raise through live chat
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