Sold by: Freshworks Inc.
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Deliver exceptional customer service with Freshworks Freshdesk Omni: an AI-first, omnichannel solution that combines conversational support and ticketing capabilities, ensuring unparalleled experiences.
Sold by: Freshworks Inc.
Overview
Step into the future of customer service with Freshworks Freshdesk Omni, an AI-first, all-in-one solution. The Freshdesk Omni provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams. Freshdesk Omni builds on our proven track record of offering world-class, omnichannel support products that thousands of businesses use and love.
Freshworks CS Suite brings the power of generative AI to the forefront with Freddy AI, our native AI engine. Freddy provides unprecedented levels of self-service for customers, assists agents and admins at every step of the way, and provides actionable insights for leaders. With the generative AI capabilities of Freddy AI, businesses can take deflection rates, agent and admin productivity, as well as data-backed decision making to the next level.
Highlights
- Automate self-service across channels with AI-powered resolutions that are instant and personalized
- Supercharge agent productivity with intelligent assistance and powerful ticketing capabilities
- Make smart decisions faster with proactive insights and recommendations, surfaced by AI
Details
Features and programs
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
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Pricing is based on contract duration. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Dimension | Description | Cost/month |
|---|---|---|
Growth Omnichannel | Unified solution with boths & automations for growing businesses | $35.00 |
Pro Omnichannel | Full channel coverage with custom reporting for high performance | $83.00 |
Enterprise Omnichannel | Full channel coverage with AI & bots for enterprise-level support | $131.00 |
Vendor refund policy
Unless otherwise specified in these Terms or a Form or a Service Plan, all Subscription Charges are nonrefundable. No refunds shall be issued for partial use or non-use of the Service(s) by You provided however You shall be eligible for a pro-rated refund of the Subscription Charges for the remainder of the Subscription Term if You terminate Your Account as a result of a material breach of these Terms by Us.
Custom pricing options
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Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
We offer free support for all our customers. We provide a 247 email support and 245 Chat/Phone support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Consumer Services
Exceptional Support and Reliability
Reviewed on Feb 22, 2025
Review provided by G2
What do you like best about the product?
Whenever we've encountered an issue or had a question, Freshworks' support team has been quick to respond, often going above and beyond to ensure our needs are met.
What do you dislike about the product?
The integration and management of Freshworks' numerous products can sometimes be challenging.
What problems is the product solving and how is that benefiting you?
Consolidate multiple multilingual call centers across various time zones into one centralized platform.
Leave a comment0 comments
Consumer Services
Freshdesk review
Reviewed on Feb 21, 2025
Review provided by G2
What do you like best about the product?
It help us support with out support system. raising tickets and handling user issues. we have integrated its bot in our webapp.
What do you dislike about the product?
There are frequent outage in freshdesk that needs to be improved. but overall its good.
What problems is the product solving and how is that benefiting you?
It help us to initialize support bot and solve the customer support related issue involving raising tickets and human agent in the loop.
Gabriel A.
Espectacular
Reviewed on Feb 19, 2025
Review provided by G2
What do you like best about the product?
Me gusta ya que permite unificar todos sus servicios en una sola mesa de trabajo. Su facilidad de uso es practica, la facilidad de implementacion, el soporte al cliente es complicado pero siempre estan dispuestos a apoyar, mi frecuencia de uso es diario casi 24/7, el numero de funciones que tiene son muy diversas y super facil de integrar.
What do you dislike about the product?
Quizas la comunicacion con el soporte a veces puede ser confusa
What problems is the product solving and how is that benefiting you?
La verdad me ha facilitado mucho el uso y la logistica de los cartera de cliente que mantiene la empresa en la actualidad. Nos ha ayudado mucho en la organización de todos los pendientes.
Tanir V.
The best plataform for tickets and organitazation
Reviewed on Feb 12, 2025
Review provided by G2
What do you like best about the product?
The best thinks in freshdesk is the dashboards and reportings, easy for use, customer support.
What do you dislike about the product?
Maybe the cost for use the plataform, can be better
What problems is the product solving and how is that benefiting you?
Follow clients cases
Bhavik A.
A User-Friendly Ticketing Solution
Reviewed on Feb 04, 2025
Review provided by G2
What do you like best about the product?
User-Friendly, multiple automation options, easy to integrate
What do you dislike about the product?
detailed product training not available due to which user cannot make use of the tool effectively
What problems is the product solving and how is that benefiting you?
Categorzing the incoming tickets, multiple automation helped to reduce the manual efforts