Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Customer & agent delight made easy with the best and most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time, and help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Break internal silos and give your sales and marketing teams a single unified view of the customer to deliver personalized experiences at scale.
Make chat easy for today's digital customers and delight them with support on channels they love with conversational experiences
Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.
Make it easy for your agents to provide exceptional voice service with an intuitive, 360-degree customer view, and an all-in-one contact center solution.
Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value, as it helps you reimagine more meaningful conversations and turn service agents into customer champions.
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