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Freshdesk is very helpful and problem solving
What do you like best about the product?
Freshdesk is very smooth to work with for day to day reveiw of our customer supports tickets and the freature is very easy to access
What do you dislike about the product?
There is not a single gap in fresh desk its all perfect
What problems is the product solving and how is that benefiting you?
It's very convinent to work on fresh desk for the reveiw of customer support tickets of our organisation as an risk officer
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Freshdesk is very optimal and easy to integrate with our business processes.
What do you like best about the product?
Best part of it can create automation to ease the load of manual processing
What do you dislike about the product?
Dynamic data sets cannot be automated for auto-population. Example, Agents name in dropdown etc.
What problems is the product solving and how is that benefiting you?
Manual processing
Omni channel solution
What do you like best about the product?
Automation and support from Freshwork team is excellent
What do you dislike about the product?
As of now, there is nothing which we dislike but SLs are limited to few existing fields which limited us to create the automation in specific fields only.
What problems is the product solving and how is that benefiting you?
Tracking all the complaints and getting them resolved on timely manner which improves the customer experience
Ease to use
What do you like best about the product?
The ticketing system, is the best in the market, when it consider to followup resolve the tickets, for both internal team as well as for the customer, reporting part is the best.
What do you dislike about the product?
Sometime payment links not works, while the subscription is expirered we have to wait untill the payment is done
What problems is the product solving and how is that benefiting you?
We are analysing the customer complaints, resolving the query and provide customer support
Works well for collaboration
What do you like best about the product?
Being able to collaborate on tickets nad being presented with a to-do list of tasks
What do you dislike about the product?
Keyboard shortcuts can bug out on occasion, New agent permissions default to global access
What problems is the product solving and how is that benefiting you?
Our IT team works out of it, using it as a central point of communication for all end users. This allows the IT team to track all issues and ensure enverything is resolved. It also allows archiving of previous resolutions for future reference
Freshdesk, for everything work.
What do you like best about the product?
Its ease of use. Simple layout and unlimited customisation options.
What do you dislike about the product?
The feature to create sub groups in agent active details
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to monitor our business queues in real time. We are into a food delivery business.
Best in class ticketing portal
What do you like best about the product?
Ease of use ,AI Freddy usage and analytics
What do you dislike about the product?
Cost can be reduced and call transcription feature do be enhanced
What problems is the product solving and how is that benefiting you?
User emails are converted to tickets and resolved
experience in export the bulk data and handling customer reviews
What do you like best about the product?
the most best part is to allow us to export the past data and it store the bulk data which help to easy to use and help to solve the customer query, easy to understand the features.
What do you dislike about the product?
as of now ecxperience i did not find any thing dislike but if it will update more we will be greatful
What problems is the product solving and how is that benefiting you?
it help us to resolve the tickets or query of customer and also help to export the bulk data and we can also resolved the query in bulk and one of the best part that seach part of contacts, tickets,solutions,forums,etc.
User friendly Software
What do you like best about the product?
that Coustmization options in Freshdesk software and the support. ease of intigartion , use
What do you dislike about the product?
no such any issue i have oberved in freshdesk
What problems is the product solving and how is that benefiting you?
Coustmer issues
Improved the quality of work which resulted in great customer satisfaction
What do you like best about the product?
Freshdesk improved the quality and quantity of task assisted that helps us further stabilized the relation between our company and our client. It minimize the unassisted tickets and we are able to monitor the productivity of each user within our team.
What do you dislike about the product?
The only downside i experience on Freshdesk is when updating the policy number in the settings, its taking time and sometimes im getting error.
What problems is the product solving and how is that benefiting you?
Reducing and organizing the volume of emails received from different clients. It makes easier for us to tracked requests and queries and we are able to respond to them quickly.
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