Regarding use cases, we use it for app support. So basically, we use the APM module, and we also use it for monitoring.
External reviews
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A stable and scalable APM tool that needs to improve its documentation and logging capabilities
What is our primary use case?
How has it helped my organization?
It has helped my organization to dive deeper into the application using the APM module is very helpful. So when we're looking for problems of why an app is behaving incorrectly, we can dive deep into it using the APM module.
What is most valuable?
I would have to say the APM module is its most valuable feature.
What needs improvement?
Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.
Logging right now is something I want to improve. So, every log that you have has to have an issue. So logging needs to be probably set right.
I would like to see more logging capabilities in the solution. If they can accept logs, they just can't report. So, I guess reporting on logging is something I want to see in the future.
For how long have I used the solution?
I have been using New Relic for ten years. Also, I am using the solution's latest version.
What do I think about the stability of the solution?
The stability of the product is high.
What do I think about the scalability of the solution?
It is a very scalable product.
How are customer service and support?
I rate the support a four out of ten. One of my biggest frustrations was related to its support.
How would you rate customer service and support?
Neutral
How was the initial setup?
New Relic is deployed on the cloud. The ease or complexity of deploying the solution depends on the piece that you're deploying. The app pieces are pretty standard when the infrastructure is more complex.
What was our ROI?
I have not experienced any return on investment using the solution.
What's my experience with pricing, setup cost, and licensing?
I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year.
What other advice do I have?
To those planning to use the solution, I would say to do as much setup as you can upfront with the technical support reps that helped set things up because trying to set it up later is more difficult.
I rate the support a six out of ten.
Maximizing Performance and Monitoring with New Relic
What do you like best about the product?
The real-time performance monitoring and comprehensive insights provided by New Relic are unparalleled, enabling us to optimize our systems and deliver exceptional user experiences.
What do you dislike about the product?
I find the pricing structure of New Relic to be a bit complex and potentially costly for small businesses with limited budgets.
What problems is the product solving and how is that benefiting you?
New Relic is our go-to monitoring tool for our fintech applications in India. It ensures optimal performance, reliability, and proactive issue resolution, empowering us to deliver exceptional user experiences in the dynamic fintech landscape.
A great software connecting our entire infrastructure in a single pannel.
What do you like best about the product?
Is easy to install on most platforms and gives a great glimpse into how the platforms works.
When working with codebases that we may not know, it's incredibly useful for making sure they work as expected.
When working with codebases that we may not know, it's incredibly useful for making sure they work as expected.
What do you dislike about the product?
When a deployed software has a proxy not monitored in between, it doesn't associate well with the server application and frontend side application.
The per full user license is excessive
The per full user license is excessive
What problems is the product solving and how is that benefiting you?
It allows us to monitor our server and applications to ensure uptime and find improvement and optimizations opportunities
Arbitrary charges
I subscribed to this on Aug 30, 2022 to try it out. I didn't receive any charges until recently (June 2023) they started charging me.
I haven't used/changed my AWS resources and all I can see in Cost Explorer about this charge is "New Relic APM, Logs + Infrastructure Monitoring (PAYG with Free Tier)".
Oh, good luck getting support from them as well. They seem to have a "forum" but no direct support ticket you would expect.
Reliance tool to constantly monitor an application
What do you like best about the product?
I like the way new relic constantly monitors an application. It is straightforward to integrate in Java-based projects, especially with spring boot applications. New relic also provides secure way of monitoring by only supporting TLSv1.2
What do you dislike about the product?
I can't think of anything which new relic needs to improve
What problems is the product solving and how is that benefiting you?
I am using new relic to monitor Spring-boot microservices and new relic is helping me to identify point of failure very easily. Apart from that new relic is also providing other data related to software performance which is helping me for further improvements
Excellent and diverse infrastructure monitoring
What do you like best about the product?
Supports the vast majority of web based and enterprise level infrastructure components from common vendors. Excellent reporting and dashboard level SLA monitoring.
What do you dislike about the product?
Pricing is geared towards larger business and may be a hard sell if you don't have that many applications/use-cases. The learning curve for implementation and advanced reporting is high.
What problems is the product solving and how is that benefiting you?
Consolidating client level application monitoring and IT infrastructure monitoring and alerting into one stack. Replaces some notification packages and consolidates monitoring into a single dashboard point of truth.
Almost great
What do you like best about the product?
It's an easy tool to get used when there are problems in prod. I love the shared links
What do you dislike about the product?
Sometimes the UI is confusing, reloading pages won't get you in the place you are.
What problems is the product solving and how is that benefiting you?
Monitoring
New Relic is a highly effective monitoring tool that encompasses a wide range of monitoring aspects.
What do you like best about the product?
APM tool has excellent visibility into the application; the infrastructure got very good in the last few years, but yet again the Application performance monitoring still is the best feature in the platform
also very easy to install and get up running
also very easy to install and get up running
What do you dislike about the product?
Log Management monitoring seems to lack some features, and it's not in the same level as the Application performance monitoring, in addition, lack of good support for incident response and management
What problems is the product solving and how is that benefiting you?
Very easy to esplain , utilizing the Application performance monitoring allow us to shift left the monitoring into the developer's hands and let them deal with issues before they get to the production , and in production we can debug issues fast
New Relic API Tool
What do you like best about the product?
pplication performance monitoring (APM): New Relic offers robust APM capabilities, allowing users to monitor the performance and health of their applications in real time. It provides insights into response times, errors, database queries, and other critical metrics, helping to identify bottlenecks and optimize application performance.
What do you dislike about the product?
Pricing and cost: Some users have raised concerns about the pricing structure of New Relic, particularly for larger organizations or projects
What problems is the product solving and how is that benefiting you?
Issue detection and resolution: New Relic proactively detects and alerts users about potential issues or anomalies in their applications. It helps identify errors, crashes, slow response times, and other issues that may impact the application's performance or user experience
New Relic - best infra monitoring tool out there
What do you like best about the product?
New relic has so many features from api metrics visualization to infra time series data, rpm visualizations , alerts for critical conditions , nrql to visualise data as we need and many more features. One more great feature is the current trend vs historical trend which is provided in apm transaction dashboard
What do you dislike about the product?
Since it handles a lot of data loading time is quite low and data beyond 1 month is not available as far as I know. Recently pricing was increased, and smaller companies share accounts to manage the costs. And its integration with spring boot doesn't provide an option to start our own transaction in AOP(aspect oriented programming - typically we wanted to write an annotation to track any method and log its time to new relic)
What problems is the product solving and how is that benefiting you?
Infra and application metrics visualisation are extremely important, and new-relic is providing good insights. In comparison to its open source alternatives like promethues coupled with grafana it provies more granular time series data, and nrql(New relic query language) very effective compared to any other query languages.
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